Manager, Human Resources and Volunteer Services

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Come be part of our vision as CMH leads in innovation and compassion!  To learn more about CMH, please visit our website at www.cmh.org.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Program
• Leadership and Quality Improvement Curriculum
• Career Development & Education Grant
• Wellness, & Wellbeing Program
• Diversity, Equity and Inclusion Initiatives

Salary Range: $64.34 - $76.60

Closing date: July 10, 2026

POSITION SUMMARY

As a key member of the Human Resources team and reporting to the Director Human Resources & Chief Human Resources Officer, the Human Resources and Volunteer Services Manager acts as a leader, resource, and mentor to a team of HR professionals by way of providing strategic and day-to-day leadership to achieve strategic and operational goals.  The manager will be a seasoned innovative leader with demonstrated experience working in a complex multi-unionized environment.  The successful incumbent will possess a thorough understanding of the importance of strategic and collaborative HR practices and partnerships.  As an excellent communicator and relationship-builder, the Manager, Human Resources and Volunteer Services understands that service excellence is delivered by employees and volunteers who are both engaged and empowered.  You will bring to this role a broad, generalist background, with experience in employee & labour relations, recruitment, onboarding, and compensation and benefits, with a passion for growing, developing and leading teams.

RESPONSIBILITIES

• Directly manages 12 employees within Recruitment, Employee & Labour Relations, Compensation & Benefits, Health, Safety & Wellness, Administration, and Volunteer Services.
• Contributes to the development of a high performing HR team while ensuring service delivery aligns with best Human Resources practices.
• Provides expert leadership on Employee/Labour relations matters; performance management, attendance support, workforce planning, dispute resolution, grievance management, mediation, collective bargaining and litigation matters.
• Provides consultation and support to operational leaders to ensure compliance with regulations, applicable legislation, collective agreement language and HR best practices.
• Manages day-to-day departmental operations to meet organizational goals and priorities for Human Resources in collaboration with internal and external leaders and stakeholders.
• Acts as a mentor for HR team members and plays an integral role in developing talent.
• Collaborates closely with the Organizational Scheduling Office to support staffing optimization, scheduling practices, vacancy management, attendance support initiatives, and workforce planning activities.
• Collaborates with Hospital partners to review, design and implement policies to develop program initiatives and help support and sustain HR best practices.
• Oversight and accountability to develop strategies to support achievement of objectives relating to recruitment, retention, performance and engagement.
• Ensures management and staff are informed of ongoing HR programs and issues.
• Collaborates in the development of departmental goals and objectives: aligns programs, projects and activities to facilitate achievement of established organizational goals.
• Develops and reviews hospital-wide Human Resources practices, policies and guidelines to ensure they are relevant and updated and develops and implements regular strategies for improvement.
• Oversight of the Volunteer Services program, driving initiatives to attract and retain engaged volunteers in support of a positive patient experience.
• Collaborates in budget preparation and implementation of financial and program initiatives.
  

SKILLS AND QUALIFICATIONS

• Minimum of 5+ years of progressive, senior human resources leadership and management experience within a complex, unionized and public sector environment, preferably in the healthcare sector.
• Demonstrated expertise in labour relations, grievance handling through to arbitration and the collective bargaining process.
• Proven experience with strategic HR planning, while maintaining a hands-on approach in ensuring effective day-to-day HR operations is essential.
• Demonstrated familiarity with workforce management and scheduling systems, preferably UKG Workforce Management (Kronos), including an understanding of labour impacts to scheduling practices, staffing allocation, attendance management, and workforce analytics
• Previous experience leading a team including: coaching, mentoring and team building.
• Previous experience in overseeing volunteer programs is an asset.
• Demonstrated talent for building relationships, fostering collaboration, leading transformational change and exploring innovative approaches to building human resources structures and practices.
• Solid working knowledge of all relevant legislation (Employment Standards Act, Ontario Labour Relations Act, Hospital Labour Disputes Arbitration Act, Human Rights Code, and the Occupational Health and Safety Act)
• Effective consultation skills to foster collaborative working relationships among hospital staff, volunteers, HR team members and union partners.
• Excellent decision making skills with the ability to form and defend independent judgement with the ability to influence others and outcomes.
• Excellent organizational and time management skills are key to support your work in a fast paced healthcare, multi-union environment while managing competing priorities.
• Proficient in MS Office required, working knowledge of Meditech, Microsoft Teams
• Ability to deliver a strong vision of values-based, patient centered service delivery model.

EDUCATION AND REGISTRATION

• University or College degree/diploma in Human Resources, Industrial Relations or a related discipline or equivalent combination of education and experience.
• Certified Human Resources Leader (CHRL) designation required.

PHYSICAL DEMANDS/WORKING CONDITIONS/ENVIRONMENT

The physical demands of the role may include, but are not limited to:

• Fast Paced, ever changing work environment
• Administrate multi-tasking is required
• High Level of interaction with hospital staff, patients and families and other members of the medical community.
• Sitting for long periods of time, working with computer screen

Why Should You Apply to CMH?

• Work with a great group of people who have a shared mindset of caring and excellence
• Healthcare of Ontario Pension Plan (HOOPP)
• Group benefits, including health and dental, for full-time employees
• Employee and Family Assistance Programs
• Employee Engagement strategic focus
• Wellness, Well-being and Diversity, Equity and Inclusion team and plans
• Leadership and Quality Improvement Curriculum
• Tuition Assistance Program
• Education Grants

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Cambridge Memorial Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

The successful external applicant is required to provide the applicable criminal record check, as requested by Human Resources, in accordance with federal and provincial legislation. Valid criminal record checks are in original format and dated with two months from date of conditional offer from CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging.  We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity-deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability.  We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision-making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s  commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.