Marina Attendant, Pedder Bay RV Resort & Marina

Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable experiences in a spectacular oceanfront setting!

With sunny oceanside gardens and some of the friendliest staff in the business, our RV Resort & Marina is the ideal spot for anyone who loves nature and being on the water to build on their existing customer service skill set and help maintain our grounds and facilities.

We are currently looking for a Marina Attendant to join our Crew!

What we have to offer:

• An award-winning culture


• Employee Benefits program


• A great recognition program with positive feedback and incentives


• Discounts at all Oak Bay Marine Group locations


• Amazing annual staff party


• Ample free vehicle & bike parking


• Learning and development opportunities


• Staff referral bonuses


• An amazing view at every location!

The Marina Attendant position effectively and efficiently delivers outstanding guest experiences in a safe and secure, best-in-class environment. This position will demonstrate the ‘Yes I Can’ service standards and exemplify our Core Values, ensuring the overall maintenance and presentation of the facilities and grounds, providing customer service on the docks for moorage and fish preparation, and assisting with other duties to provide unforgettable experiences in a spectacular oceanfront setting. This position’s responsibilities include (but are not limited to) the following:

Primary Responsibilities:

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  Provide exceptional customer service by supporting and demonstrating the ‘Yes I Can’ Core Values and demonstrate a professional attitude at all times.


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  Resolve customer concerns or problems quickly, efficiently, and courteously.


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  Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner proudly representing OBMG at all times.


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  Greet customers as they arrive and make them feel welcome, assisting with vessel/RV docking/parking, food and beverage or supply requirements, or other services as as required.


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  Ensure the cleanliness, maintenance and presentation of all grounds and facilities through completion of daily, weekly, monthly and seasonal tasks.


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  Ensure the ongoing safe environment of the Marina, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for customers, crew and work in a cost efficient and safe manner at all times.


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  Operate and maintain all facilities and equipment to safety standards, utilizing environmentally sound practices, treating all company property with care and respect.


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  Comply with all policies, procedures and regulations, including the OBMG employee Handbook.


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  Assist with cutting and bagging of fish, supporting the guest experience and complying with all fisheries and oceans regulations.

Secondary Responsibilities:

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  Attend any regularly scheduled crew meetings.


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  Work enthusiastically within a team environment to deliver service from all positions at the Marina as may be required.


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  Participate in quarterly inventory counts.


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  Perform other duties as assigned.

JOB REQUIREMENTS:

Education and Technical Skills:

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  Previous experience with construction or maintenance desired.


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  Occupational First Aid & CPR Level 1 is an asset.


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  Knowledge of Microsoft Word and Excel.


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  Strong organizational skills required in fast paced, high volume environment.


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  Pleasure Craft Operator Card preferred.


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  Knowledge of marine operations and/or boating experience an asset.

Experience:

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  Experience providing exceptional customer service.


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  Comfortable working unsupervised.


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  Basic cash handling skills.


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  Work experience in a marina, hospitality or recreational environment an asset.

CORE Values:

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  ‘Yes I Can’ is
  
  
  
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    Passion for Service
  
  
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    Enthusiastic Teamwork
  
  
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    Dedication to Greatness
  
  
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    Respect for our Crew, Community and the Ocean
  
  
  
  

Behavioral Competencies:

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  Customer Focus: implies a desire to identify and serve customers. It means focusing one’s efforts on discovering and meeting the needs of the customer.


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  Service Excellence, "Yes I Can" attitude: Treating guests and crew with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying "no" without offering alternatives.


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  Relationship Building: is working to build or maintain relationships, networks or contacts.


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  Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.


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  Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.


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  Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.


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  Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.


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  Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.


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  Business Perspective: indicates the ability to understand the business implication of decisions.

Physical Requirements:

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  Ability to walk, bend and stand for extended periods


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  Ability to maneuver on uneven or unstable ground.


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  Ability to work outside in all weather conditions.


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  Ability to lift up to 50 lbs.