Merchandising Specialist - Field Merchandising

With a career at The Home Depot, you can be yourself and also be part of something bigger.

The Field Merchandising Specialist provides dedicated operational, administrative, and project coordination support to the Territory Field Merchants (TFM) and team. By centralizing key workflows, managing milestone calendars, and coordinating cross‑functional communication, this role enables TFMs to spend more time in stores driving execution excellence, sales per square foot, and a stronger selling culture. This role directly supports transformational field efficiency by removing administrative burdens, improving speed to action, and strengthening alignment with regional partners, merchants, and SSC functions.

Key Responsibilities

1. Calendar & Milestone Management

• Maintain the central Field Merchandising calendar, capturing all weekly requirements such as PLRs, GSR milestones, focus classes, O&E execution, and competitive shops.
• Provide calendar support for final selection dates and key milestone checkpoints.
• Ensure TFM Captains are included in PLR processes (sign-off meetings, pre‑planning, merchant alignment).
• Support GSR invite management, coordinating attendees and partnering with IPM to ensure accurate distribution.

2. Project & Event Coordination

• Facilitate accurate, on‑time project entry in Compass and ensure milestone progress is updated.
• Partner with the Off-Shelf & Events (O&E) team to manage the opt‑out and exceptions process.
• Consolidate incremental regional buys, forecasts, and business inputs into master merchandising shells.
• Track and communicate event milestones, ensuring clear visibility across TFMs, merchants, and regional leaders.

3. Data & Feedback Consolidation

• Gather and compile competitive shop (comp shop) data, producing quarterly roll‑ups for SDOMs and VPs.
• Consolidate PLR feedback across captaincies/portfolios and deliver insights to merchants and portfolio leads.
• Utilize Viva Engage to share best practices, lessons learned, and strong visual execution examples from the field.

4. File & Resource Management

• Maintain the Teams hub as the authoritative source for documents, trackers, resources, and communication.
• Ensure consistent file structure, naming standards, and version control across Field Merchandising.
• Own updates to the Master Store List, including store attributes (ractrack vs. main aisle formats, opt‑out eligibility, leadership contacts, etc.).

5. Emergency Readiness & Communication

• Support updates to the Emergency Response Process and ensure documents are current and accessible.
• Manage PO tracking information and send daily field communication during emergency events.
• Maintain a centralized emergency folder within Teams to support rapid ingestion of updates.

6. Field Enablement

• Build TFM Playbooks, outlining best practices, seasonal strategies, and winning execution guidance.
• Prepare print/electronic packets for store walks, including execution reports and finance insights as needed.
• Ensure TFMs receive resources ahead of in‑store visits to maximize productivity and consistency.

Expected Outcomes

• Increased Speed & Responsiveness: Faster execution and cleaner communication across the region.
• Reduced Evening Workload: Streamlined processes and centralized coordination reduce administrative hours.
• Stronger Field Impact: TFMs spend more time in stores driving execution, sales performance, and operational discipline.
• Improved Partner Alignment: Clear milestones and communication enhance relationships with merchants and regional teams.
• Higher Quality Rollouts: Centralized visibility and stronger readiness processes improve consistency across stores.

Qualifications

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Collaborates
• Manages Conflict

Skills

• Strong organizational, coordination, and multi‑tasking ability.
• Proficiency with M365, TEAMS, Excel, SharePoint, and collaboration tools.
• Comfort with analytics, reporting tools, and data interpretation.
• Ability to create clear communication packages, playbooks, and process documentation.
• Excellent written and verbal communication skills.

Travel Requirements:                                                                                                                                                            

• Limited travel

Physical Requirements:                                                                                                                                                      

• Primarily office‑based; may involve occasional lifting of light materials (samples, packets).                                 

Hybrid Work:                                                                                                                                               

• On-Site – 5 Days a week at the store support centre.
• Working at the Innovation Centre or store locations as needed

Working Conditions:                                                                                                                                                              

• Office Enviroment

Minimum Education:                                                                                                                                                             

• Bachelor’s degree in Business, Merchandising, Retail Management or related field (or equivalent experience).                                                                                                   

Minimum Years of Work Experience:                                                                                                                        

• 1–2 years of experience in retail, merchandising, field operations, or a corporate support role.                                                                                               

Minimum Leadership Experience:

• N/A                                                                       

Certifications:                                                                                                                                                            

• N/A

Other Requirements/Assets:                                                                                                                                                          

• N/A