Mobile Outreach Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Day Shift - Monday through Friday, 7:30 a.m. to 3:30 p.m., includes a 1/2 hour paid meal break

Position Purpose summary:   

The Mobile Outreach Worker assists individuals and families who are seeking aid and assistance from The Salvation Army Winnipeg Centre of Hope.

Accountabilities:              

• Maintains knowledge of legislative and TSA company policies such as Health and Safety Regulations, Provincial and Municipal highways traffic acts

• Promptly reports to the supervisor all accidents involving the vehicle, personal injury and or other damage

• Participates in outreach services such as wellness check, mapping homeless encampment locations and being attentive to holistic care.

• Maintains confidentiality and keeps accurate statistical records

• Refers individuals to the Salvation Army, government and community social service providers to coordinate resources for their benefit

• May direct and supervise volunteers, which may include on the job training

• Supports vulnerable persons in the community by providing emergency assistance and/or notifying appropriate authorities in accordance with policy

• Clarification of information (providing explanations, advice or guidance to others, occasional conflict diffusion)

• Makes contact with those experiencing homelessness, assessing their needs and connects them with the appropriate service

• Record and maintain statistical information

• Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• MU staff, Volunteers

External:

• Government and community social service providers

MANAGERIAL/Technical Leadership RESPONSIBILITY:  

• Reports directly to: Residential Services Supervisor

FINANCIAL AND MATERIALS MANAGEMENT:  

• May use funds to purchase supplies for program

• Managing supplies received and distributed to ensure the right quantities distributed

WORKING CONDITIONS:  

• Periods of sitting and/or standing but has freedom and choice of regular movement (changing positions, stretching, going for break) as necessary, outside in inclement weather

• Requires climbing or walking over uneven or rough ground for moderate time periods on a regular basis

• Requires regular application of physical force to move/lift/transport such as thermal food storage containers and vehicle supplies.

• Requires stepping into and out of vehicle to obtain supplies and driving to determined route

• Approx. 80 – 90 % is out in the community, driving the program vehicle, safely handing out supplies such as water, coffee/cold drinks, weather-geared essentials, snacks, information on resources, etc.

• The incumbent may come in contact with people who are often angry, possibly violent and vulnerable

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:  

•        Completion of high school diploma

Experience and Skilled Knowledge Requirements  

• Minimum one year of prior related experience, including frontline experience in a social service environment and a solid understanding of the issues surrounding homelessness

• Experience working in a social services environment with multi-barriered persons

• Have a solid understanding of the issues Marginalized individuals and families experiencing homelessness and vulnerable persons

• Must have Class 5 Driver’s License and acceptable Drivers Abstract

• Demonstrate effective interpersonal, organizational and time management skills

• Ability to identify sensitive issues and maintain confidentiality

• Must be sensitive to and respectful of cultural and lifestyle diversity

• Police Record Check with Vulnerable Sector Screening

• Adult Abuse Record Check

• Child Abuse Record Check

Skills and Capabilities:

• Training in crisis intervention, conflict resolution and mediation skills is an asset

• First Aid and CPR certification is an asset

• Attention to detail, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Relationship building, actively engaging people where they are at

• Advocating clients by establishing a presence and rapport within the street community

• Becoming a known and trusted person within this community

• Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems including mental health concerns

The target hiring range for this position is $19.00 to $19.00 with a maximum of $19.00.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.