Night Audit

Job Description

As a Night Auditor, you will be responsible for providing a detailed review of accounting entries and at night providing a welcoming and friendly guest experience to everyone staying with us.   

You will be working on your own most of the time from approximately 11pm to 7 am. Reporting to the Front Desk Manager, you are responsible for performing the following tasks to the highest standards: 

Responsibilities are as follows: 

• Provide friendly, customer-oriented service. 

• Register arriving guests  

• Provide information on hotel facilities and local points of interest 

• Provide guest services (concierge), baggage handling as . 

• Process check-outs. 

• Process telephone calls and reservations from all sources. 

• Resolve minor guest complaints and/or refer to Hotel Manager or Front Desk Supervisor as  

• Complete cash summary and submission each shift. 

• Accurately posting room fees and related taxes. 

• Verifying all account entries and balances. 

• Address any discrepancies. 

• Conduct hotel walk around from time to time to make sure doors are closed and all is in good order. 

• Provide cleaning to public areas as required and time allows
   

 What attitudes, behaviours and skills are we looking for? 

• Experience serving guests in the hospitality industry is an asset 

• Strong English communication skills (written and verbal) with emphasis on problem-solving. 

• Must be a team player. 

• Good attention to detail and good judgement.  

• Prior cash and credit card transactions and clerical experience is an asset. 

• Basic computer skills are necessary for using the Reservation System. 

• Must be self-motivated within the office environment and able to work with minimal supervision.
    

• Must have a valid work permit for Canada to be considered. 

•  A Criminal Record Check is  

Perks and Benefits 

• Shared staff accommodation. Private room. 

• Laundry facilities in all housing units 

• Team lunches and activities 

• Health benefits 
   

• Friends and family discount at The Robson (Jasper) and Mountaineer Lodge (Lake Louise) and Best Western Plus Valemount Inn and Suites based on availability 

• Benefits after six months 
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