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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an OCC Supervisor in Canada.
This role sits at the heart of a fast-paced aviation Operations Control Center, where real-time decision-making directly impacts flight safety, punctuality, and customer experience. You will oversee daily OCC activities, ensuring smooth coordination between flight dispatchers, pilots, maintenance, and ground operations. Acting as both a leader and operational expert, you will guide a high-performing team while maintaining strict regulatory compliance across complex, 24/7 flight operations. The environment is dynamic and high-pressure, requiring strong situational awareness and rapid problem-solving. You will play a key role in optimizing operational performance and minimizing disruptions across a global aviation network. This is a critical leadership position for someone who thrives in operational excellence and aviation coordination.
Accountabilities:
- Oversee daily Operations Control Center (OCC) activities ensuring compliance with aviation regulations, company policies, and safety standards
- Coordinate flight operations including flight planning, crew scheduling, aircraft assignment, and resource allocation
- Monitor real-time operational performance and proactively manage delays, disruptions, and irregular operations
- Collaborate with pilots, flight crews, dispatchers, maintenance, and other stakeholders to ensure smooth operations
- Implement contingency plans during operational disruptions such as weather events or technical issues
- Conduct quality investigations and support corrective and preventive actions
- Lead team coaching, communication, and continuous improvement initiatives
- Ensure compliance with international aviation authorities and regulatory frameworks (e.g., Transport Canada, FAA, EASA)
Requirements:
- Minimum 1+ year of experience in aviation operations, preferably within an OCC environment
- Strong knowledge of aviation regulations, flight planning, and operational procedures
- Excellent communication skills in French and English (additional languages are an asset)
- Ability to work in a 24/7 operational environment with rotating shifts (evenings, weekends, holidays)
- Strong decision-making and problem-solving skills under pressure
- Excellent organizational and multitasking abilities
- Proficiency with aviation operations software and communication systems
- Strong attention to detail and commitment to safety and customer service
- Leadership mindset with ability to work independently and in a team
Benefits:
- Competitive compensation package
- Full benefits coverage
- Flexible and supportive work environment
- Collaborative and dynamic team culture
- Recognition of contributions and performance
- Career growth opportunities in aviation operations
- Engaging and safety-focused workplace
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