Office Manager

Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence.

• Oversee front desk operations, providing leadership and direction to administrative staff


• Ensure prompt, professional resolution of resident and family inquiries or concerns


• Welcome and orient new residents and visitors, fostering a positive first impression


• Manage and safeguard confidential records for residents, employees, and financial operations


• Manage employee onboarding and maintain accurate, compliant HR documentation


• Oversee payroll administration, attendance tracking, and vacation management


• Manage financial processes, including billing, deposits, and invoice reconciliation


• Champion workplace safety by identifying risks and ensuring adherence to safety standards


• Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role  

What You’ll Bring

• Minimum two years of related office management or administrative experience


• Accounting, or bookkeeping experience required


• Experience in a retirement or healthcare setting, an asset


• Post-secondary diploma or certificate in financial management, bookkeeping, or a related field


• Excellent communication (written and verbal) and public relations skills


• Ability to interact with seniors, staff, and families with empathy, patience, and professionalism


• Highly organized, with demonstrated initiative and good judgment


• Proficient in Microsoft Office, particularly Excel and Word

• A safe, inclusive workplace where you’re supported and appreciated 


• Competitive compensation and benefits 


• Opportunities for leadership development and career growth


• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

• Ability to handle physical demands such as walking, standing, and occasional lifting


• Able to manage stress from tight deadlines and multitasking


• Must be prepared to respond to emergency situations


• Personal protective equipment (PPE) may be required during certain tasks


• Comfort using AI and other digital platform systems and tools to support daily work


• Clear Criminal Background Check, VSS and TB Test where required