Oncology Patient Support Specialist - Vancouver (BC)

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Oncology Patient Support Specialist (internally referred to as Device Support Specialist), you’ll play a key part in delivering life-changing therapy directly to patients in their homes and communities.

This is a field-based patient support role focused on delivering hands-on, 1:1 support to patients across British Columbia who are receiving Tumor Treating Fields (TTFields) therapy. You will work directly with patients and caregivers in their homes, supporting treatment initiation, device education, therapy optimization, and ongoing adherence.

This role requires a high level of autonomy and ownership. You will operate across British Columbia, primarily in the Vancouver coastal region, while also supporting activities in other provinces. This role is central to ensuring patients receive exceptional, hands-on care and technical support throughout their treatment journey.

This is a highly independent, patient-facing role requiring maturity, resilience, and strong clinical judgment. You will be the primary point of contact for your patients, working closely with cross-functional partners and medical centers while managing a demanding travel schedule across your territory.

WHAT YOU’LL DO

In this role, you will act as both a clinical educator and technical expert, ensuring patients can successfully initiate and continue therapy with confidence:

• Deliver in-home patient visits to provide TTFields education, treatment initiation, and ongoing support


• Conduct enhanced training sessions and ensure patients are confident using their device independently


• Perform technical troubleshooting, maintenance, and component replacement following defined procedures


• Lead monthly follow-ups, including data collection, analysis, and clear verbal and written reporting


• Serve as the technical representative to assigned medical centers and collaborate cross-functionally with internal teams


• Provide responsive patient support via phone or in person, including outside standard business hours when required


• Operate independently across a large geographic territory with extensive travel (up to ~80%, including overnight stays)


• Manage administrative responsibilities including CRM documentation, expense reporting, inventory management, and compliance tasks


• Maintain readiness through ongoing training, assessments, and adherence to patient interaction guidelines


• Support both commercial and, as needed, clinical trial patients

ABOUT YOU

Minimum Requirement:

• Bachelor’s degree, allied health certification, or equivalent relevant experience


• Minimum 5 years of experience in a patient-facing role (e.g., nursing, occupational therapy, physiotherapy, or similar)


• Ability and willingness to travel extensively (up to 80%) across British Columbia and occasionally beyond, including overnight stays


• Valid driver’s license and ability to travel by commercial air


• Strong technical aptitude and proficiency with basic computer systems (e.g., Microsoft Office, CRM tools)


• Ability to work independently in a field-based role while managing a dynamic schedule


• Full professional proficiency in English

These additional qualifications are preferred:

• Experience within life sciences or a company supporting patients directly in their homes


• Strong clinical mindset combined with technical troubleshooting capabilities


• High level of maturity, accountability, and emotional intelligence in patient interactions


• Ability to build trust quickly with patients, caregivers, and healthcare professionals


• Experience working in highly autonomous roles with cross-functional collaboration

WHAT WE OFFER

This pay range which Novocure expects to pay for this role at the time of this posting is 73,000 – 93,000 CAD. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

ABOUT NOVOCURE

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

– innovation

– focus

– drive

– courage

– trust

– empathy

If you're excited about this role, please apply.