Onsite Support Analyst

Work Location

About the Role

Reporting to the Supervisor, On-Site Support, On-Site Support analyst will join a team that is responsible for providing on-site support to SNDL’s corporate, production, and retail environments. The On-Site Support analyst will work closely with the various faucets within our organization, so customer service experience and skills are a “must have”. The Ideal candidate should also have a passion for technology and helping others. This position will be based out of our Edmonton office.

Responsibilities:

• Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
• Allocation, tracking, and inventory of SNDL’s Business Technology assets
• Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
• Contribute to and execute a consistent imaging/hardware staging process.
• Image POS and workstations/laptop systems prior to being shipped or provided to end users.
• Update and maintain images and version documentation.
• Participate in a schedule of hardware deployments to be done by the On-Site Support team. This can include retail locations.
• Maintain documentation surrounding daily operational tasks and facility specific infrastructure/environments.
• End user support of Enterprise and applications such as M365 Modern Workplace, Adobe, Dynamics 365, Business Central…etc.
• Assist in troubleshooting escalations from vendors for control systems, that may be network or IT infrastructure related.
• Shipping and receiving hardware from users and vendors.
• Setting up workstations for new hires and assisting other technical teams with onboarding new users.

Qualifications:

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2–5 years of experience providing end-user technical support in a corporate environment.
• Experience supporting multi-site organizations.
• Experience supporting retail, manufacturing, or highly regulated environments.
• Strong communication, teamwork, and customer service skills.
• Must be able to learn quickly and retain gathered knowledge.
• Excellent troubleshooting and analytical skills.
• Capable of working in a face pace and diverse environment.
• Travel may be required as needed (less than 10% of position).
• Access to a personal vehicle during the day is considered an asset.

What Makes SNDL a Great Place to Grow:

• Competitive compensation including performance-based bonuses and annual salary reviews.
• Comprehensive health and dental benefits, including a Healthcare Spending Account.
• Three weeks of paid vacation with annual rollover.
• Flexible, hybrid work arrangements to support work-life balance.
• Recognition and rewards programs that celebrate individual and team achievements.
• Employee & Family Assistance Program (EFAP) with mental health, financial, and family support.
• Employee perks and discounts program, offering savings across fitness, wellness, lifestyle, retail, and everyday services

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process. 

Our Commitment to Diversity & Inclusion

SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities. 

About SNDL

SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.

We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.

Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.

Learn more about SNDL