Operational Crew, Lift Operations

A varied and dynamic role the Operational Crew ensures great guest experience by facilitating safe and efficient lift operation. This role supports both lift operations and lift maintenance objectives. You will be responsible for leading daily lift operation and monitoring of lifts at WinSport. This includes completing daily opening, operating, and closing tasks and inspections of lifts, with a focus on supporting and monitoring lift operators.

As Operational Crew, Lift Operations you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

• Safety


• Integrity


• Belonging


• Collaboration


• Inspiration 


• Sustainability

What you will be doing:

• Ensure all lifts are thoroughly inspected, and open and close at scheduled times


• Completing inspection documentation accurately


• Monitor staff and lifts throughout daily operations – ensure safe and efficient operations


• Assist with pre-season and on-going training of Lift Operations staff


• Maintain high level of customer service and professionalism throughout department


• Ensure all daily logs are maintained and accurate, and filed each day


• Ensure all operational aspects of the lifts are maintained (mazes, load/unload ramps, tools, signage, huts, etc.)


• Assist in the troubleshooting and resolution of lift stoppages in timely manner


• Provide safe and consistent monitoring and operation of all lifts (during coverages)


• Be mindful of all safety hazards/concerns within the work environment and ensure all safety issues are reported to the appropriate individuals


• Assist in lift evacuations, mechanical or rope


• Adhere to and understand the Z98-19 code


• Knowledge and understanding of company policies and procedures applicable to department


• Practice safe work procedures and ensure other staff are adhering to safe working practices


• Other related duties    

What you bring:                                                       

• Desire and willingness to learn


• Experience in a customer service role


• Experience operating surface and aerial lifts preferred


• Previous experience leading/supervising a team is an asset


• Mechanical aptitude and interest


• Physically able to use a shovel and a variety of other hand/snow tools


• Ability to lift/push 20lbs regularly and up to 50lbs occasionally


• Valid Alberta Driver’s License and a clean Drivers Abstract

You will be:

• Capable and willing to work outside in adverse weather conditions


• Capable and willing to work at heights


• Able to work a variety of shifts including evenings, weekends and holidays 


• 32-40 hours /week


• Reports to Supervisor of Lift Operations, Lift Maintenance, and Lift Foreman

WinSport Team Member Performance Expectations and Behaviours 

• Collaboration




• Takes responsibility for their part of shared work


• Communicates clearly with teammates and partners to support team and guest outcomes


• Steps in to support others when needed




• Safety




• Follows safe work practices consistently


• Notices hazards and speaks up early


• Adjusts behaviour when conditions change




• Integrity




• Does what they say they will do, follows shared standards, and owns their responsibilities


• Is honest about mistakes and works to fix them


• Asks for help when needed to meet commitments




• Sustainability




• Focuses on priority work and avoids unnecessary rework


• Uses time, equipment, and resources responsibly


• Adjusts approach when plans or conditions change




• Inspiration




• Brings positive energy, enthusiasm, and joy to every guest interaction


• Helps guests feel welcomed, valued, and appreciated


• Listens to guest feedback and responds with care and action




• Belonging




• Treats guests and teammates with respect and care


• Practices active listening in daily interactions


• Includes others and avoids behaviours that exclude or dismiss

What We Can Offer You:

If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of: 

• Free WinSport Season pass 


• Free parking 


• Reciprocals at other resorts 


• Food, beverage, retail and program discounts 


• Access to our world-class gym facility

We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members. 

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle.  You will thrive and be supported as you discover, develop and excel in your role at WinSport.