Order Entry Technician

Mississauga, Canada

Order Entry Technician  

Regional Center Canada is seeking an Order Entry Technician to support order processing, data entry, and production routing. This role is responsible for entering orders into the computer system, routing them to the appropriate departments, saving incoming instrument settings, processing credits, and supporting order updates with accuracy and attention to detail.

Responsibilities:

• Enter new, remake, and service orders into the system
• Release EDX orders
• Process Salesforce cases
• Support credit return processing
• Read and save incoming customer settings
• Complete order updates accurately and in a timely manner
• Perform Total QC functions according to ISO Quality Policy Manual and follow training grid requirements

More about you:

• Secondary education or equivalent required; postsecondary education preferred
• Previous general office work experience required
• Previous data entry experience preferred
• Strong organizational skills and attention to detail
• Ability to work in a team environment and with minimal supervision
• Ability to follow work instructions precisely and review customer order forms
• Basic computer skills required; SAP and Salesforce knowledge preferred
• Professional working proficiency in English required; French language skills considered an asset
• Minimum typing speed of 30 WPM required
• Ability to identify inconsistencies in orders

Travel: No travel required

Don't meet all the criteria?  If you’re willing to go all in and learn, we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

• Exciting and challenging work environment 

• Collaborative culture 

• Opportunities for continuous self-improvement 

• Opportunities for flexible hybrid model work environment 

• A company that values diversity and inclusion 

• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 

• Mentorship program and career development plans 

This role's pay rate is: $17.95 hourly CAD   

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.