Parking Enforcement Bylaw Officer

Concord Parking is Hiring a Parking Enforcement Bylaw Officer!

Location: Edmonton, Alberta
Schedule: 5 Days On, 2 Days Off (Includes Weekends & Special Events)
Hours: 40 Hours per Week
Shift Times (Beat Patrol): 9:30 AM – 6:30 PM
Special Event Shifts: Typically 5:00/7:00 PM – 11:00 PM or Midnight
Employment Type: Full-Time
Pay Rate:

• $20.00/hour (Training Wage)
• $21.33/hour (Upon Successful Training Completion & Swearing-In)

Overview

Concord Parking, part of the Paladin Security Group, is contracted by the City of Edmonton to enforce parking regulations on city streets. We are seeking professional, customer-focused individuals who are physically fit, detail-oriented, and confident in handling conflict in a public-facing enforcement role.

All new hires begin in Beat Patrol (Foot Patrol) and may progress to City Patrol (Fleet Vehicle Enforcement) based on performance, attendance, and productivity. High-performing officers may later be recommended for Administrative Peace Officer Status, opening the door to advancement opportunities including Dispatch, Supervisor, or Team Lead roles.

This is a career opportunity with clear growth pathways within one of Canada’s most recognized security and enforcement organizations.

Responsibilities

• Enforce City of Edmonton Bylaw 5590 for non-moving vehicle violations.
• Patrol assigned routes (primarily on foot) in all weather conditions.
• Issue tickets and warnings for non-payment, permit violations, no-parking zones, tow-away zones, and safety concerns.
• Provide exceptional customer service by educating citizens on parking regulations and dispute processes.
• Attend special event enforcement shifts (hockey games, football games, concerts, etc.).
• Maintain accurate and legible reports including Daily Tag Reports, Incident Reports, Vehicle Inspection Forms, and Run Sheets.
• Communicate regularly with Supervisors, Dispatch, and Team Leads.
• Perform lone worker checks and accurately clock in/out using assigned systems.
• Appear in court as a witness when required.
• Maintain uniform standards and professional appearance at all times.
• Ensure equipment, note books, and confidential information are secured.

Fleeted Officer (City Patrol) Responsibilities Include:

• Operating a marked City of Edmonton vehicle.
• Responding to residential parking complaints.
• Submitting tow requests as per SOP.
• Maintaining a clean and fuelled patrol vehicle.
• Adhering to Alberta Traffic Laws at all times.

Training & Advancement

Training includes:

• 3 days classroom (SOP training)
• 2–3 days field training (job shadowing)
• Online Learning Management System modules
• Written exam (80% required to pass)

Upon successful completion and formal swearing-in by the City of Edmonton, officers receive their issuer number and wage increase.

Career progression includes:

• Beat Patrol → City Patrol (Fleet) → Administrative Peace Officer Status
• Opportunities to apply for Dispatch, Supervisor, or Team Lead roles

• Must be 18 years of age or older.
• Grade 12 Diploma or equivalent.
• Must meet one of the following experience criteria:
• 2 years post-secondary education (preferably related field), OR
• 1 year full-time previous enforcement experience (including security), OR
• 3 years full-time supervisory/management experience where customer service and conflict resolution were key functions, OR
• 5 years full-time customer service experience where conflict resolution was a key function.
• Valid Class 5 Driver’s License (minimum 2 years).
• 5-year driving abstract with fewer than 3 demerits.
• Ability to walk 20–25+ km per day in outdoor conditions.
• Strong English reading, writing, and verbal communication skills.
• Ability to write clear, detailed, and legible reports.
• Must obtain a clear Criminal Record Check (Vulnerable Sector).
• Ability to pass a 3-party assessment (TestGorilla).
• Availability to work 40 hours per week, including evenings and weekends.

Preferred Backgrounds (Nice to Have):

• Education in Criminal Justice, Police Foundations, or Bylaw-related training.
• Experience in security, traffic control, or fast-paced enforcement roles.
• Strong computer and technology skills.
• Experience in de-escalation and conflict resolution.

After 6 months of full-time employment (minimum 60 hours per pay period), officers qualify for:

• Group health plan
• $30,000 life insurance
• Basic dental coverage
• Prescription coverage (80% reimbursement)
• Extended paramedical benefits ($500 annually – massage, chiropractic, etc.)
• Career development opportunities within the Paladin Security Group