Parts & Service Coordinator

Position Description: The Parts and Service Coordinator is responsible for supporting the NorthStar Mechanical team across all branch locations. They will be responsible for working with the Mechanical Shop Foreman to ensure part orders are accurate, arriving in a timely fashion, documentation is completed properly and part stock levels are maintained.  This position is an integral part of the service team with expectations of providing an exceptional customer service experience. This position will be based in Edmonton.

Reporting to: Operations Manager

Duties / Responsibilities

• Prioritize and organize all branch and customer inquiries relating to service and parts.
• Negotiate parts and services from vendors ensuring the best value possible.
• Coordinate and order parts in order to maintain adequate inventory, efficiently to minimize costs.
• Responsible for managing the work order process in collaboration with the Shop Foreman, ensuring all users follow proper procedures to maintain accurate and consistent information.
• Coordinates the supply of parts to shop mechanics.
• Updates rental system with equipment repairs and important service information daily.
• Responsible for contacting customers regarding equipment repair needs, including damage assessments and service updates.
• Sets up parts accurately in rental system.
• Manage returned parts with accurate inventory counts.

• Responsible for the warranty claims process.
• Build strong relationships with outside vendors.
• Responsible for internal and external repair estimates in a timely fashion.
• Manage the parts inventory
• Source and pickup parts from local vendors
• Organize and facilitate work order meetings with the sales team
• Live our CORE Values, have a Can-Do Attitude, Respect Others, Succeed as a Team, Lead with Courage and Deliver Results.
• Perform additional job related assignments as directed by supervisor.
• Adhere to NorthStar Equipment Rentals’ policies and procedures.

Qualifications

• Must have a valid class 5 Alberta driver license.
• Strong experience with parts inventory management with knowledge of purchasing processes.
• Flexible approach to problem solving.
• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner, ability to multitask.
• Demonstrates professionalism, integrity and interpersonal skills.
• Proven ability to work effectively within a team environment.
• Knowledge of construction equipment considered a definite asset.
• Excellent written and verbal communication skills.
• Display a high level of ownership, accountability and initiative.
• Superior Microsoft Office skills with experience using MS Excel, Word, Outlook and Access.