Pathway of Hope Caseworker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The role is focused on helping individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own.

ACCOUNTABILITIES:

POSITION PURPOSE SUMMARY:

This position will provide general support to various services in the Community and Family Services setting of a Ministry Unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Case Management

• Professional Development: Participate in all required training for Pathway of Hope and Community Services, including Strengths-Based Perspective, Motivational Interviewing, Trauma-Informed Care/De-Escalation, and the Stages of Change Model.
• Eligibility & Intake: Determine client eligibility for Pathway of Hope services and relevant financial assistance. Conduct intake and assessments utilizing tools such as URICA, the Client Sufficiency Matrix, Personal Strengths, and the Herth Hope Index.
• Goal Setting: Develop comprehensive, individualized action plans and goal sets for each client.
• Monitoring & Follow-up: Provide ongoing case management and assessments at the 30, 60, and 90-day marks, as well as at the 12-month interval. Perform an additional year of follow-up after the completion of the Pathway of Hope program.
• Resource Coordination: Provide referrals for housing, health benefits, financial support, and other public or community services.
• Documentation & Privacy: Record and maintain accurate, thorough client data within the WellSky Community Services system while strictly adhering to client privacy guidelines ( Relevant Pathway of Hope policies).

Corps Integration

• Spiritual Growth: Support the spiritual well-being of clients by connecting them with local corps officers or ministry leaders for pastoral care.
• Program Engagement: Maintain current knowledge of all corps programming and opportunities, including summer camps, vacation bible school, adult bible studies, after-school programs, music, and youth activities.
• Event Support: Promote Pathway of Hope at relevant corps events by distributing informational materials and facilitating client referrals.

Community Collaboration

• Networking: Proactively network with outside agencies and foster strong relationships with community partners.
• Resource Management: Create and maintain an up-to-date repository of appropriate community resources for staff utilization.
• Outreach: Attend community outreach events to promote the Pathway of Hope program and provide general information about The Salvation Army.

Administrative & General Duties

• Team Collaboration: Attend monthly case management meetings to provide updates on service plan progress and address emerging needs.
• Coordination & Reporting: Participate in meetings with the Divisional Pathway of Hope Coordinator and compile monthly statistical reports as required by the Division.
• Professional Relations: Maintain positive working relationships with Salvation Army representatives, volunteers, and all external service providers.
• Additional Duties: Perform other duties as assigned by the management team.

Working Conditions:

• Must be able to sit, walk, stand, bend, swat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Must be able to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Must be able to lift up to 25 lbs. 

MINIMUM QUALIFICATIONS:

• Bachelor of Arts in Social Work preferred or related field and/or minimum of 2-3 year of Case Management experience

• Must possess a valid drivers license

• Minimum one year of experience working with low-income and/or homeless families

. Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

KNOWLEDGE, SKILLS, AND ABILITIES:

 • Knowledge of the unique issues of homelessness

• Ability to work with diverse populations in a trauma informed, sensitive and non-judgmental manner

• Basic understanding of mental health disorders

• Knowledge of Strength’s Perspective, Stages of Change Model, and Motivational Interviewing

• Ability to read, write, speak, and understand English •

• Proficient in Microsoft Windows and use of Word, Excel, and PowerPoint

This is a Temporary Part-Time Position ending on Aug 31st 2027

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.