Personal Support Worker (Casual) - 6272MB

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,530 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

Three casual Personal Support Worker, LVP positions available, starting on July 27, 2026, working several hours per week. *Must be available for all shifts including days, evening, nights and weekends.

What’s In It for You?

• Job Band MB (hourly wages): Min - $22.72, Mid - $24.13, Max - $25.58.


• A positive work culture, inclusive workplace policies, and employee wellness initiatives.


• Eligible to join the HOOPP defined pension plan on a voluntary basis.


• Access to our Employee and Family Assistant Program which provides free and confidential counselling, resources and services.


• Paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).


• 15 hours of personal time per year.


• Discounted GRT passes through membership with Travel Wise.


• Employee Referral Incentive Program.


• Agency Orientation and Training modules.


• Professional development and tuition reimbursement opportunities.


• Staff appreciation events.

Your Role:

In this role, you will be responsible for:

• Assists residents with activities of daily living, including assisting with personal care, hygiene, medication reminders, and ambulation throughout the building.


• Observes and reports changes in resident behavior and physical and mental wellbeing to supervisor.


• Supports residents with strategies to navigate and manage changing physical and cognitive needs.


• Assists in ensuring that a clean, safe, and comfortable environment is maintained for residents.


• Completes required charting and documentation within the PointClickCare resident database.


• Maintains the confidentiality of information relating to residents and their families.


• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.


• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• Personal Support Worker Certificate from an accredited school or equivalent education or experience preferred.


• Must have Grade 12 education and experience working with seniors or within a relatable caregiving role.


• Knowledge of infection prevention and control is essential.


• Must be able to communicate clearly and professionally with colleagues and residents and maintain a commitment to providing exemplary resident care.


• Time management skills, including prioritization and multi-tasking, are essential and must have an ability to navigate completion of daily task list while maintaining sensitivity and adaptability to the evolving needs of residents.


• Must be able to consistently apply sound judgement and be observant to changes in resident behavior utilizing knowledge of basic medical issues and conditions, escalating medical concerns to supervisor.


• Basic computer and electronic documentation skills required with a willingness to embrace new healthcare technologies.


• Good written and oral communication skills.


• Must be resourceful with the ability to autonomously problem-solve while adhering to regulatory and internal policies, practices, and procedures.


• Ease in building relationships with residents and their families is essential and skilled at motivating residents to maintain, or increase, their independence.


• Capable of performing physically demanding work within a fast-paced environment.


• Demonstrates compassion and empathy for the changing needs of residents and their families and takes initiative to ensure a safe, supportive, and welcoming home for the residents and guests.

If you are community-focused and share our values and commitment to equity, we want you to grow with us. Please submit your application in confidence, no later than 4 pm on June 24, 2026.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [email protected] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity:

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.