Police Admin Associate - Dispatch/Client/Member Support (LPS2026-02)

Job Title:                     Police Administrative Associate – Dispatch/Client/Member Support

Department:             Lacombe Police Service

Job Status:                 Casual – shift work (variety of shifts – days, nights, weekends)               

JOB POSTING:           #LPS2026-02

Reporting to the Support Services NCO, the Police Administrative Associate – Dispatch / Client / Member Support provides assistance and support to the public, members of the Lacombe Police Service and external agencies.

The Lacombe Police Service Administrative Associates operate in a team environment and may be called upon to assist in all areas of dispatch, client and member support.

DUTIES AND RESPONSIBILITIES

• Operate emergency and non-emergency switchboard, radio and telephone equipment; receive, record and dispatch complaints accurately and process files; create and distribute operational files for investigation by members; monitor, retrieve, review, link and update all Police operational occurrences ensuring accuracy and in accordance with Lacombe Police Service audit standards.


• Receive, generate and process over the counter inquiries, information and investigative Lacombe Police files. Motor vehicle collision reports and traffic complaints, processing of all security clearance requests.

QUALIFICATIONS AND SPECIAL / MINIMUM  REQUIREMENTS

• Minimum 1 year of experience in a Policing Support / Operational environment with a recognized Police Service


• PROS end user course and CPIC query / narrative course is an asset


• Current or previous dispatching in a Police environment is an asset


• This position is composed of shift work (day, evening and weekend shifts)


• Must be able to pass and maintain the RCMP reliability security requirements


• Must have good working knowledge of the Criminal Code and Provincial & Federal Statutes


• Must type 40 words per minute


• Exceptional communication skills, both verbal and written


• Demonstrate proficiency in a multi-tasking team-based environment


• Ability to respond courteously while dealing with the public and other staff members within a hectic environment


• Must have superior computer software skills and familiarity with working in a Windows environment


• Demonstrate the ability to maintain confidentiality when working with confidential subject matter

Wage: $31.68 to $39.60 per hour depending on education and experience.

This position will remain open until a suitable candidate has been selected.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.