Product Delivery - Senior Associate - Embedded Payments

The Senior Associate will:

• Serve as the key bridge between Client / Client Solutions and JPM's Product / Tech/ Ops teams
• Help support net new Client onboardings to our highly technical, API-first product 
• Act as the first point of contact for Client queries, ensuring a high-touch and bespoke experience
• Identify new opportunities by documenting Client feedback and working with Product Development to inform the product roadmap 
• Monitor the performance of products and services by identifying and maintaining key performance indicators (KPIs)
• Liaise with internal stakeholders (e.g., legal, risk, controls) to ensure compliance with both JPMC policy and regulatory commitments

Skills:

• Strong communication/presentation skills that can be consumed at all seniority levels with both internal and external audiences
• Be a persuasive negotiator and thrive in a high intensity environment
• Operate with minimal guidance and oversight, capable of embracing ambiguity
• Able to take initiative and 'figure out a way to get it done'
• Passion for creatively solving problems and an entrepreneurial spirit
• Ability to adeptly pivot opportunities based on new information and market forces

Qualifications:

• 3+ years of Payments and / or Client Onboarding experience with a technical product
• Demonstrated ability to work in a highly matrixed program delivery structure
• Experience working in a fast-paced and highly cross-functional organization.
• Understanding of the global payments industry
• Undergraduate degree required