Program Assistant, Home Health

JOB SUMMARY:

Within the context of a client and family centered care model and the vision/values of the organization, administratively supports a variety of programs within Home Health. Verifies and processes referrals, receives phone calls, takes messages, greets and directs clients. Schedules client appointments and meetings. Performs data entry functions using relevant computerized systems such as PARIS, collates/generates statistical information, assembles files and charts, maintains program supplies. Provides transcription services and word processes a variety of documents such as wait lists, discharge summaries, care plans, minutes of meetings and routine correspondence.

QUALIFICATIONS:

Education & Experience

Grade 12. Medical Office Assistant Certificate. Two (2) years’ recent related experience or an equivalent combination of the training and experience.

Knowledge, Skills & Abilities

Working knowledge of office procedures
Ability to operate a multi-line switchboard/phone system
Ability to keyboard 5,000 keystrokes per hour.
Business writing skills.
Knowledge of Medical Terminology.
Knowledge of basic accounting principles.
Demonstrated ability to work under pressure and to anticipate potential problems/conflicts and ability to take corrective action.
Ability to organize and prioritize.
Demonstrated ability to establish and maintain satisfactory work relationships with clients and team members.
Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
Ability to operate a variety of office equipment.
Basic computer literacy to operate a computer client care information system (PARIS), word processing, spreadsheet and internet/email software.
Physical ability to perform the duties of the position.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.

Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.

Nursing & LPN successful applicants will be notified by email.

We regret that only short listed candidates will be acknowledged.

This is an internal job posting for Vancouver Coastal Health employees only.