Program Relations Manager

• Serve as the primary liaison between healthcare professionals and patient support programs, ensuring clear communication and smooth navigation of program requirements.


• Support physicians and clinic staff in managing patient enrollment, documentation, and ongoing program participation.


• Coordinate reimbursement processes across private and public payers, working closely with insurers and patient support teams to resolve access barriers.


• Collect and validate patient and clinical information required for program eligibility, coverage, and ongoing support.


• Monitor patient journeys to identify delays, barriers, or issues and proactively initiate resolution or escalation when needed.


• Build and maintain strong relationships with healthcare providers, clinic staff, and internal program teams to ensure continuity of care.


• Support documentation review, medical notes coordination, and administrative follow-up related to reimbursement and patient support services.


• Complete reporting, travel documentation, and administrative requirements in accordance with organizational standards and timelines.


• Participate in educational activities, provider engagements, and in-service presentations to support program awareness and adoption.

Requirements:

• Bachelor’s degree in a healthcare-related field or equivalent professional experience.


• 5+ years of experience in healthcare, pharmaceutical, patient support programs, or related industry roles.


• Strong background in reimbursement navigation, including private/public coverage, special authorizations, and appeals processes.


• Experience in clinical, pharmacy, case management, or field-based healthcare support environments is highly valued.


• Understanding of healthcare systems and stakeholder dynamics, including physicians, insurers, and patient access pathways.


• Strong communication and interpersonal skills, with the ability to build trust with healthcare professionals and patients.


• Excellent organizational and time management abilities, with the capacity to manage multiple priorities and deadlines.


• Analytical thinking and problem-solving skills to identify barriers and propose effective solutions.


• Willingness to travel within an assigned territory, including occasional overnight travel.


• Fluency in English and/or French depending on regional requirements is considered an asset.

Benefits:

• Comprehensive health benefits including medical, dental, and vision coverage.


• Strong focus on wellness, including emotional, physical, financial, and social well-being programs.


• Paid parental leave, caregiver leave, and family-building support options.


• Flexible work arrangements depending on program needs and territory requirements.


• Professional development opportunities, including training programs, mentorship, and career growth initiatives.


• Participation in employee resource groups and community engagement activities.


• Competitive compensation aligned with experience and regional standards.


• Inclusive work environment focused on accessibility and equal opportunity.