Qualified Person - Security Personnel

Position Overview

The Qualified Persons Security Personnel (QPSP) are hospital employee’s and licensed security guards, who are specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers, which are specifically staffed to provide mental health care services. A QPSP will receive site provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de-escalation, securing and protecting patients. QPSP’s can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment whom have been escorted to the facility by police, typically under a Form 3. Once level of supervision and safety criteria is met, police may be released to perform duties in the community.

Training/Designation: 

QPSP will receive training to the provincially adopted, and Manitoba Health approved training program for QP’s. Upon initial demonstrated and ongoing competence, they will be designated by the SDO as a Qualified Person under the Mental Health Act. Ongoing re-training will be provided by the SDO, and with ongoing demonstrated competence they will maintain their designation.

Personnel must:

• Successfully complete the QP Training Program and maintain their ability with annual retraining.


• Be designated as an QP (under the Mental Health Act).


• Successfully complete training and ongoing related to restraining uncooperative persons as authorized by their employer organization.


• Successfully pass the Physical Abilities test, and regular re-testing.

The training and designation program will be comprised of a testing process, which includes but is not limited to: written test, physical test, job performance and security screening.

Experience

• Minimum of 1 year experience as a Security Patrol Officer in a healthcare setting.

Education (Degree/Diploma/Certificate)

• Completion of Grade 12 or equivalent.


• Post-secondary education or experience in a related field required.

SPECIAL TRAINING:

• Successfully complete Qualified Persons training and demonstrate competency in order to be designated as per the Mental Health Act. Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification/Licensure/Registration

• Possess and maintain a valid Manitoba Security Guard license.


• Valid Class 5 driver’s license.

Qualifications and Skills

• Canadian Citizen or Permanent Resident.


• Viable Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.


• Self-motivated including the ability to take due care and responsibility while working alone and unsupervised. 


• Excellent oral and written communication with a focus on customer service and public relations.


• Ability to remain professional in elevated situations, and make sound decisions under stressful conditions.


• Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (CCC, PTA) as it relates to the ability to restrain uncooperative, hostile or violent persons.


• Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.


• Knowledge of Healthcare and community resources in order to support clients. 


• Demonstrated ability to maintain professionalism and make sound decisions under pressure.

Physical Requirements

• Position requires a considerable amount of walking, standing, and the physical ability to restrain or evict unauthorized individuals.


• Physical ability to carry out duties of the position.


• The ability to work shift work. 

Qualifications will include minimum physical ability, vision standard, hearing standard and testing process. These tests will be a pre-requisite part of the QP training program.  Regular testing throughout employment will also be a requirement. These requirements will align with national standards aligned with employer requirements.