Quality Assurance Specialist I

The Quality Assurance Specialist I will report to the Quality Assurance Supervisor. This role supports systems in place to ensure conformance of the system to ISO 9001 requirements. This role collaborates closely with a wide range of stakeholders, including the Program Management Office, Engineering & Planning, Operations, Supply Chain, Finance, and other cross-functional teams.

Note: Due to business needs, this position is required to be fully on-site based at 2 Pemberton Avenue, North Vancouver. 

What you'll do 

• Support maintenance and improvement of the company’s quality management system (QMS) to ensure compliance with ISO 9001 and other relevant standards.
• Collaborate with the coordination of audit schedules, documentation, and files to support the auditors and capture external audits. 
• Manage the quality nonconformances and their process for VSY, including coordination of reports and follow-up with interested parties, providing support documenting the issues in our electronic system when necessary. 
• Coordinate with QA specialists to support the supplier management process, scheduling review meetings, and coordinating with internal groups as needed.  
• Manage and maintain the document control process and system, involving procedures, work instructions, and quality records, to support the QMS.
• Train employees in quality practices, procedures, and policies to ensure a consistent understanding and application across the organization and promote a quality-focused culture within the organization.
• Collaborate with the monitoring and reporting on quality performance metrics to senior management and other groups.
• Coordinate the administration of the management of change process.
• Support the management of the Quality SharePoint page, files repository location, and communications.
• Promote quality improvements within the team and other functions.
• Collaborate in internal audits.
• Other duties supporting QMS and QA teams as assigned. 

What you'll bring 

• Proven work experience in Quality Management Systems processes.
• Strong knowledge of quality methodologies and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work well in teams and manage multiple tasks simultaneously.
• Practical experience in quality assurance or a related field.
• Bachelor’s degree or certification in business administration, quality management, quality assurance, operations management, quality auditing, organizational excellence, or related field. 
• Strong critical thinking and problem-solving skills to identify quality issues and recommend solutions for improvement.
• Excellent attention to detail to ensure all operations conform to the set quality standards and regulations.
• Outstanding communication skills to relay quality policies and procedures to the team, as well as communicate with interested parties about quality issues and resolutions.
• Interpersonal skills to work effectively with team members, supervisors, and other departments to ensure collaboration and quality processes’ effectiveness.
• Strong initiative, attitude, and innovation to drive process improvement in Quality and other areas. 
• Practical knowledge of quality standards.
• Customer service skills, understanding internal customers’ needs and expectations.
• Organizational skills to manage multiple tasks, prioritize duties, and ensure timely completion of quality assurance projects.
• Ability to see the big picture and understand how to tailor quality to our company and culture.

Why you'll love working here 

• This is a full-time, permanent position. 
• In addition to an annual bonus and pension plan matching, this role provides you a very competitive salary in line with the successful candidate’s experience.  
• We also provide the best-in-class health and wellness benefits package for this position, including things such as extended health care (i.e. paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more), dental care, vision care, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, $500 personal spending account, and an Employee Family Assistance Program (EFAP). 
• Free on-site gym.
• Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver. 

The estimated salary for this position is $73,800 - $90,200. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

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