Regional Head IT Business Engagement Manager North America

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Job Summary:

Reporting to the Global Director of Business Engagement, the Regional Business Engagement Manager is responsible for supporting and executing gategroup’s IT business strategy, focused on the assigned Region.

This role is the key business contact representing IT by promoting IT services and capabilities, supporting, and delivering overall IT services that meet the needs of the business. The position serves as the business relationship link between the country and functions and IT at the country level for the purpose of business technology strategy development, solution discovery, service management, risk management, and relationship management.

The Regional Business Engagement Managers are partnering with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria following the internal governance model. They facilitate the local investment intake process and the high-level planning and execution of business initiatives using technology. This role serves as a lead role in enabling the business to achieve its objectives through the effective use of global IT standards.

Main Duties and Responsibilities:

• Responsible for deploying agreed IT roadmaps, overviewing IT solutions implementation, and ensuring successful introductions across the organization and with customers.
• Support the business in developing roadmaps and demands such that they can be costed, prioritized, presented for investment approval, scheduled, and delivered.
• Collaborate with regional and country management to develop annual budgets for regional areas.
• Reinforce solution concepts based on IT’s Toolbox and support business cases for new investments for all IT-related topics.
• Responsible for analysis of business requirements and recommendations of solutions to meet business needs.
• Create and analyze relevant information and develop recommendations to present to senior management.
• Act as the key liaison between IT and business across all functional IT areas and ensure all third-party vendors are identified and managed.
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.
• Create a shared vision of their respective solutions and facilitate decision-making and arbitration relating to trade-offs within and between different solution platforms.
• Identify, screen, and evaluate new solution opportunities to address internal and external customer needs.
• Partner with key staff members to create strategic business plans.
• Collaborate with architecture, design, and operations teams to ensure solution compatibility with company standards.
• Collaborate with Project Management Office on the intake process.
• Effectively manage to change business priorities and drive IT functions to meet increasing business demands.
• Understand how IT supports the business priorities and understand the service levels and service priorities that the business requires.
• Ensuring the business appreciates what IT service levels are realistic given the budgets available.
• Negotiate and reach an agreement at those levels with IT CoE and IT Operations.
• Monitoring and reporting on progress on IT service performance and issues in a clear, timely, and meaningful way
• Acting as an escalation point and point of problem resolution on any IT issue in the event of critical service problems
• Balancing service costs against business demands when determining how best to handle new requirements.

• Qualifications

• Experience managing multiple priorities based on changing business needs is essential
• Must possess strong business acumen
• Strategic thinking and planning
• Good knowledge of the customer organization
• Commercial awareness and ability to represent business issues effectively to the IT community

• Education:

• Bachelor’s degree or relevant work experience
• Master’s Degree in Computer Science, Business Administration, or other related field preferred.

• Work Experience:

• 10 years of IT and business/industry work experience
• 10 years of leadership experience
• 10 years developing and executing strategic plans and/or project portfolios

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