Registration Services Associate

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

• This is an in-office position with aNd Logistix Inc. (an MCI company) with flexibility for onsite work at various venues


• It requires some weekend, early morning, and late-night hours


• Some travel across Canada and the US is also required


• Good working knowledge of Excel and PowerPoint is mandatory


• Strong customer service skills


• French speaking is an asset

About aNd Logistix Inc (an MCI company):

We are a dynamic and forward-thinking event management agency that hosts impactful conferences, bringing together industry leaders, innovators, and visionaries. Our events create meaningful connections, foster collaboration, and drive positive change. If you’re passionate about orchestrating seamless experiences and thrive in a fast-paced environment, this role is for you!

Position Overview

As a Registration Services Associate, you’ll assist the Senior Manager, Conference & Registration Services, and our registration talent. You'll collaborate with cross-functional teams to support timely website launches, prompt responses to shared inbox inquiries, and meticulous proofreading of all published content. Your ability to juggle multiple tasks, anticipate challenges, and execute flawlessly will be critical.

Roles and Responsibilities

Registration

• Manage the end-to-end registration process for conferences, including:




• Support efficient operations and timely website launches


• Setting up and maintaining registration systems


• Processing registrations


• Responding to attendee inquiries via shared inboxes or by phone promptly and professionally


• Manage and follow up payments


• Update registration manuals and prepare briefing documents




• Help manage the go-live schedule for websites


• Perform data entry tasks accurately and efficiently


• Print and co-ordinate name badges and other onsite items


• Coordinate with marketing teams to promote events, design conference materials, and manage attendee communications


• Cross check hotel rooming lists


• Attend meetings, prepare agenda and take minutes


• Stay informed about industry trends related to registration

On-Site Execution

• Assist with on-site registration management, help handle any issues that arise, and support a seamless experience for attendees


• Help with the setup and breakdown of the registration area to meet specific event requirements

Post-Event Analysis

• Assist in preparing post-event reports to measure success and identify areas for improvement

You will be taught our standards in preparing and coordinating:

• Go Live Schedule


• Registration Website and Reports


• Meeting Minutes


• Post Event Reporting

Qualifications

• Bachelor’s degree in hospitality management, event planning, business administration or a related field


• 1-2 years of experience in the events industry, registration, data-management, or related field


• Must have proven experience and proficiency in Microsoft Office Suite, with a strong emphasis on Excel, as well as registration management software


• Excellent organizational and multitasking skills


• Strong attention to detail and proofreading abilities


• Exceptional communication and interpersonal skills


• Ability to work independently and as part of a team


• Flexibility to work evenings and weekends as needed


• Strong customer service skills


• French speaking is an asset

Benefits

• Salary ranging $45,000 - $50,000 annually


• Health and dental benefits


• HSA & LSA


• Birthday day off


• Friendly and collaborative work environment

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!