Relief Gaming Shift Manager-DWC

Under the direction of the Operations Manager, this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.

Duties and responsibilities will include:

• Providing leadership, direction and mentoring to slot, F&B, and cage operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
• Upholds exceptional Guest Services at all times
• Assist in developing operations promotions and scheduling
• Supports F&B Operations as needed
• Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
• Training team members
• Prepare and submit slots reports
• Managing team members’ performance and attendance
• Inspecting the gaming floor for repair, maintenance and facilities reporting
• Liaising and communicating effectively with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
• Effectively conflict management with guests and team members
• Verifying requests for fills, credits and inventories
• Ensuring compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned

Candidates will demonstrate the following qualifications:

• Minimum of 2 years’ experience in a management role
• High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
• Must have superior verbal and written communication skills; problem solving abilities
• Must be reliable and diligent, while maintaining a high level of integrity and confidentiality
• Computer literacy in MS Office
• Willingness to learn, develop and achieve new skills for personal and professional development
• Proven leadership, managerial and motivational skills.
• Able to manage a large variety of projects and tasks simultaneously.
• Ability to obtain Serving it Right certificate
• The ability to successfully obtain a Criminal Record Check through the Independent Gambling Control Officer(IGCO)
• An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the BCLC Policy & Procedures as they apply to machine gaming.
• Experience in Food & Beverage Management an asset
• Knowledge of the gaming industry standards an asset
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work evenings, weekends and holidays. Candidates must be willing to learn different jobs to support the business, wearing different hats. The scheduled hours of work will be based on business needs.