This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist, Inbound based in Canada.
This role offers the opportunity to create meaningful client experiences within a health and wellness-focused environment.
You will serve as a trusted point of contact, helping clients access services, schedule appointments, and find solutions tailored to their needs.
The position combines customer service excellence, relationship building, and consultative support in a fast-paced setting.
You will contribute to client satisfaction by providing knowledgeable guidance across multiple communication channels.
Working remotely with a collaborative team, you will help strengthen client relationships while supporting business growth initiatives.
This opportunity is ideal for a proactive, service-oriented professional who enjoys helping others and delivering exceptional experiences.
Accountabilities:
The Client Experience Specialist, Inbound will be responsible for delivering professional, personalized support while helping clients navigate available services and solutions. Key responsibilities include:
- Providing exceptional client service and building strong relationships while representing the organization as a trusted brand ambassador.
- Managing inbound and outbound client communications through phone, email, live chat, social platforms, and in-person interactions.
- Scheduling and coordinating appointments for new and existing clients while recommending relevant services based on individual needs and goals.
- Developing strong knowledge of available services, products, promotions, and value propositions to provide informed recommendations.
- Supporting revenue growth through cross-selling, upselling, add-on services, and promotional opportunities.
- Explaining fees, payment policies, invoices, and collection-related questions with professionalism and accuracy.
- Conducting timely and organized client follow-ups across multiple communication channels.
- Collaborating with internal teams to ensure smooth service delivery and a consistent client experience.
- Providing technical assistance and support for online client platforms.
- Gathering client feedback and contributing to satisfaction improvement initiatives.
- Supporting the onboarding, training, and mentoring of new team members.
- Adapting to changing priorities while maintaining a high level of service quality.
Requirements:
The ideal candidate is a client-focused professional with strong communication skills, a proactive mindset, and the ability to thrive in a dynamic service environment. Required qualifications and skills include:
- Bachelor’s degree or post-secondary diploma in Business, Health, or a related field.
- 1–2 years of experience in customer service, contact center operations, client relations, or customer loyalty roles.
- Strong ability to manage challenging conversations with professionalism and empathy.
- Demonstrated resourcefulness and problem-solving skills, with the ability to find solutions independently.
- Self-motivated, results-oriented mindset with the ability to work toward performance goals.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Proficiency in Microsoft Office Suite.
- Experience with Salesforce or similar CRM platforms is an asset.
- French bilingualism is an asset.
- Genuine interest in health, wellness, and helping people achieve their goals.
- Ability to work a flexible schedule based on business needs, including Tuesday to Saturday shifts.
Benefits:
The role offers a flexible remote environment with opportunities to develop professionally while contributing to meaningful client experiences. Benefits include:
- Fully remote work opportunity.
- Full-time 12-month contract position.
- Competitive compensation package including base salary and potential variable commission earnings.
- Opportunity to increase earning potential through performance and client relationship development.
- Flexible work schedule based on operational requirements.
- Comprehensive training and onboarding support.
- Collaborative and supportive team environment.
- Opportunity to contribute to client satisfaction and service improvement initiatives.
- Professional growth opportunities within a health and wellness-focused organization.
- Occasional in-person team meetings, training sessions, and events.
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