Content Claims Specialist - In-House - Level 1

A contents claim is a claim for the loss or damage of personal belongings, and are most commonly caused by theft, water, fire and other perils.

We are currently hiring a Content Claims Specialist In-House to join our Edjuster team remotely in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

The Content Claims Specialist (CCS) assists with the inventory and valuation of a policy holder’s/claimant’s total loss contents. The Content Claims Specialist (CCS) helps list and value items lost in a claim. They handle claims quickly and accurately using edjuster’s process and our platform, Exclaim.

• Conduct data entry, research and pricing of higher-valued, personal contents based on like, kind and quality pricing, and working with various means of researching fair market pricing via suppliers, Internet, database and other means.


• Conduct ongoing new research and price contents from completed claims inventories, schedule of loss forms and from contractor’s lists.


• Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.


• Perform according to Company performance/productivity standards on each task and on each and every claim.


• Consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.


• Report/record all time spent on each claim file on a consistent and daily basis.


• Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes. 


• Effective and professional communications with all key stakeholders in the claims process, including; edjuster claims reps, adjusters, policyholders and industry contractors.


• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.


• Perform other tasks and claims-related functions from time to time, and as directed by the Company’s Manager, In House Operations.


• Must have and maintain a hi-speed internet connection to work with edjuster’s website and equipment provided.


• Maintain a 40-hour workweek when required and work is available, at the Manager’s request. This will vary and will be mandatory in accordance with operational requirements. 

• A Secondary School diploma


• Some prior background/experience in the property claims industry would be considered an asset. 


• Be able to provide an adequate workspace, free of noise


• Employee must provide their own high speed internet service


• Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy


• Strong communication skills


• Demonstrated ability to adapt to change and new technology


• Willingness to learn and continuously improve


• Minimum 6 months experience in data entry, transcription, retail, or customer service roles


• Prior experience in property claims considered an asset


• English/French/Spanish - Bilingual an asset

https://www.edjuster.com/ 

#LI-CD1