English Customer Service Agent

REMOTE: English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.
Salary: $17.00 Hourly

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Short Description:

A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits:

● Ongoing training and development to ensure your success
● Virtual paid training
● Paid time off
● Comprehensive benefits package (medical, vision, and dental)
● Employee Assistance Program
● RRSP program options
● Short and Long-Term Disability options
● Internal career advancement opportunities

Your Qualifications:
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
● A high school diploma or GED
● Proficiency in fast-paced multitasking
● Eagerness to learn new technologies
● Submit to and pass a criminal background check
● Strong computer navigation skills and PC knowledge
● Minimum typing speed of 25wpm
● A quiet, distraction-free environment to work from in your home
● PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
● High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
● Preference to 2 monitors or 1 large screen
● Noise-canceling USB-connected Headset
● Webcam
● Smartphone

Key Responsibilities:
● Answer inbound customer calls in a professional and courteous manner.
● Support email inquiries and chatrooms.
● Provide timely and accurate information regarding products and services.
● Document customer interactions and feedback in the system.
● Follow company procedures and escalate complex issues when necessary.
● The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
● Meet daily performance metrics and call handling targets.