This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Qualified Success Architect based in Canada.
This role sits at the intersection of customer success, solution architecture, and AI-driven go-to-market transformation. You will guide enterprise customers through onboarding, implementation, and long-term adoption of an agentic marketing platform that redefines how sales and marketing teams generate and convert pipeline. Acting as a trusted technical advisor, you will design scalable architectures that integrate deeply with CRM and marketing systems while shaping conversational and AI-powered engagement strategies. You will work closely with Marketing, Sales, RevOps, and IT stakeholders to translate business goals into executable technical solutions. The environment is fast-paced, highly collaborative, and deeply focused on innovation in AI-native customer engagement. Your impact will be measured by customer adoption, pipeline acceleration, and measurable business outcomes across enterprise accounts.
Accountabilities:
Lead the end-to-end onboarding, implementation, and adoption of an AI-driven marketing and sales engagement platform, ensuring customers achieve rapid time-to-value and long-term success, including but not limited to:
- Designing and implementing scalable technical solutions across Salesforce CRM, marketing automation systems, routing workflows, and GTM infrastructure
- Translating customer objectives into technical architectures, conversational workflows, qualification logic, segmentation strategies, and AI SDR configurations
- Partnering with cross-functional stakeholders (Marketing, Sales, RevOps, IT, and Enterprise Architecture) to align solution design with business needs
- Driving customer enablement through training on AI SDR concepts, agentic workflows, inbound conversion optimization, and pipeline acceleration strategies
- Monitoring adoption metrics, engagement performance, and pipeline impact to provide actionable optimization recommendations
- Conducting executive-level business reviews and roadmap discussions to communicate value and identify expansion opportunities
- Collaborating with Product and Engineering teams to relay customer feedback and influence platform improvements
- Supporting ongoing optimization of integrations, data flows, and automation logic to ensure scalable and reliable performance
Requirements:
- 3–7+ years of experience in enterprise or mid-market SaaS in customer success, solutions architecture, implementation engineering, or similar client-facing technical roles
- Strong expertise with Salesforce CRM and working knowledge of marketing automation platforms
- Experience designing or supporting technical integrations across SaaS ecosystems, including data flows, APIs, and GTM systems
- Ability to translate complex business requirements into structured technical solutions and implementation plans
- Familiarity with web technologies such as HTML, CSS, and JavaScript in SaaS environments
- Strong communication skills with the ability to engage both technical teams and executive stakeholders
- Proven experience managing complex, multi-stakeholder customer implementations from onboarding through expansion
- Strong problem-solving mindset with the ability to operate in fast-paced, evolving environments
- Bachelor’s degree in a related field or equivalent practical experience
Benefits:
- Competitive compensation package with base salary aligned to Canadian market standards
- Remote-first flexibility across Canada
- Comprehensive health, dental, vision, life, and disability coverage
- Paid time off programs, parental leave, and wellness support
- Employee stock purchasing program and long-term incentive opportunities
- 401(k) or RRSP retirement savings plan options (where applicable)
- Career growth opportunities in a high-growth AI and SaaS environment
- Access to cutting-edge AI tools and agentic technology workflows
- Inclusive, collaborative, and innovation-driven work culture
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