Salary :
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow FSO Developer based in Canada.
This role focuses on designing, developing, and optimizing ServiceNow solutions for financial services and customer service operations. You will work across application development, workflow automation, integrations, reporting, and platform configuration to deliver scalable business solutions. The position requires deep hands-on ServiceNow expertise combined with practical experience in FSO or CSM implementations. You will build custom applications, develop automated workflows, and connect ServiceNow with external platforms through Integration Hub and API-led architectures. The role also involves partnering directly with business stakeholders to identify operational challenges and opportunities for automation. You will help strengthen platform governance while leveraging AI and automation capabilities to improve efficiency and business outcomes.
Accountabilities:
- Design, configure, develop, and maintain ServiceNow Financial Services Operations applications and workflows.
- Build and customize applications using App Engine Studio.
- Develop business rules, client scripts, UI policies, Flow Designer flows, Integration Hub spokes, and Script Includes.
- Design and implement integrations between ServiceNow and external platforms using Integration Hub.
- Develop REST and SOAP integrations when suitable Integration Hub spokes are unavailable.
- Design API-led integration architectures, MID Server solutions, and reliable data synchronization patterns.
- Apply ServiceNow best practices, CSDM principles, and platform governance standards across solutions.
- Leverage ServiceNow AI and automation capabilities to improve operational efficiency and streamline processes.
- Work directly with business stakeholders to understand operational challenges and identify automation opportunities.
- Develop custom dashboards, reports, and Performance Analytics indicators to track vulnerability KPIs, trends, and operational performance.
- Contribute to scalable, maintainable, and well-governed ServiceNow implementations.
Requirements:
- 10+ years of hands-on ServiceNow development experience.
- At least 2 years of experience implementing ServiceNow FSO or CSM solutions.
- Strong experience with ServiceNow application development, configuration, scripting, workflows, and automation.
- Hands-on expertise with App Engine Studio, Flow Designer, Integration Hub, Script Includes, business rules, client scripts, and UI policies.
- Strong experience designing REST and SOAP integrations and API-led integration architectures.
- Knowledge of MID Server architecture and data synchronization patterns.
- Solid understanding of ServiceNow best practices, CSDM principles, and platform governance.
- Experience creating dashboards, reports, and Performance Analytics indicators.
- Ability to understand business requirements, identify operational challenges, and translate them into effective technical solutions.
- Familiarity with ServiceNow AI and automation capabilities.
- Strong analytical, problem-solving, communication, and stakeholder-management skills.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- Certified Implementation Specialist – Customer Service Management (CIS-CSM) certification.
Benefits:
- Salary of $130,000 per year.
- Full-time remote position.
- Opportunity to work on ServiceNow Financial Services Operations and Customer Service Management solutions.
- Exposure to advanced ServiceNow integrations, automation, AI capabilities, and API-led architectures.
- Opportunity to collaborate directly with business stakeholders on operational transformation and process automation.
- Work with enterprise-scale ServiceNow applications, workflows, and platform governance practices.
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