Sr. Partner Manager

• Own strategic partner relationships in Canada, serving as the primary point of contact and building trusted, long-term relationships with enterprise partners.


• Develop a deep understanding of partner objectives, business challenges, operating environments, and strategic priorities.


• Own and drive key commercial and operational KPIs, including jobs requested, fulfillment, average order value, and net revenue.


• Analyze performance across key channels, including online and physical locations, and translate insights into clear recommendations and measurable business actions.


• Lead regular business reviews and check-ins focused on performance, process optimization, feedback, priorities, and shared roadmaps.


• Coordinate operational delivery with cross-functional teams, including customer experience, fulfillment, after-sales, and other relevant functions.


• Identify, prioritize, and execute performance improvement initiatives, combining analytical work with practical, on-the-ground actions.


• Communicate the value proposition, products, and solutions to partner employees through training sessions and other engagement initiatives.


• Act as an outward-facing ambassador for the organization’s brand, values, and products across strategic, tactical, and operational forums.


• Build strong relationships with national partner teams and store managers through regular engagement and in-person store visits.


• Proactively identify operational challenges, resolve issues, and influence stakeholders toward solutions that support shared business goals.


• Travel regularly within Canada and occasionally internationally to support partner relationships, business reviews, and operational initiatives.

Requirements

• At least 5 years of professional experience, preferably combining retail, account management, partner management, or client relationship management experience.


• Demonstrated success managing strategic accounts or partnerships and delivering measurable commercial and operational results.


• Strong understanding of retail environments and experience influencing enterprise partners and multiple stakeholder groups.


• Proven ability to operate as a hands-on business operator, balancing relationship management, strategic planning, analysis, and execution.


• Strong analytical skills and the ability to interpret performance data, identify opportunities, and translate insights into practical actions.


• Excellent communication and presentation skills, with the confidence to engage stakeholders at different organizational levels.


• Strong problem-solving abilities and a demonstrated capacity to manage ambiguity, adapt quickly, and find effective solutions.


• Highly collaborative approach, with the ability to coordinate effectively across customer experience, fulfillment, after-sales, and other cross-functional teams.


• Comfortable working at a fast pace in an entrepreneurial and evolving environment.


• Ability and willingness to travel regularly within Canada and occasionally internationally.


• Bachelor’s degree or equivalent higher education qualification.


• Fluency in both English and French is strongly preferred.


• Must be based in the Greater Toronto Area.

Benefits

• Base salary range of $94,000–$135,000 CAD, with final offers determined based on experience, qualifications, geography, and role-related factors.


• Additional total compensation opportunities through bonus and other applicable benefits.


• Remote role supporting Canadian markets, with flexibility and choice in how you work.


• Generous and flexible paid time off, including two company-wide closure weeks.


• Employer-supported health and wellness benefits, with specific benefits varying by country of employment.


• Wellness, productivity, and education stipends.


• Product stipends and discounts on selected products and services.


• Reproductive health support.


• Opportunities to work with talented, supportive, and collaborative teams.


• Inclusive culture committed to diversity, equity, and belonging.


• Opportunities to make a meaningful impact on how people access services in communities across Canada.


• Exposure to strategic enterprise partnerships and cross-functional business initiatives.


• A fast-paced environment that encourages innovation, entrepreneurship, and professional growth.