This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, AI Services based in Canada.

This is a senior executive opportunity leading the design and scaling of AI-powered IT Service Management offerings within a global, fully remote professional services environment. The role sits at the intersection of artificial intelligence, enterprise ITSM, and ServiceNow ecosystem leadership, with full ownership of strategy, delivery, and commercial outcomes. You will define how AI is embedded into IT operations for enterprise clients, translating complex operational challenges into scalable, repeatable service offerings. Acting as both a strategic advisor and hands-on leader, you will engage directly with C-level stakeholders to shape transformation roadmaps and drive measurable business impact. The role also involves building and scaling a high-performing practice, including methodologies, talent, and delivery frameworks. This is a highly visible position where success is measured by revenue growth, client outcomes, and the maturity of the AI services portfolio.

Accountabilities

Lead the AI Services practice by defining vision, strategy, and P&L ownership, ensuring the development of a scalable and revenue-generating AI-driven ITSM offering.

Design and evolve repeatable AI-enabled ITSM service offerings across Incident, Problem, Change, Service Request, and Knowledge Management processes

Define go-to-market strategy, pricing models, and packaging in collaboration with sales and marketing teams

Build internal accelerators, playbooks, and AI-powered assets (including ServiceNow-based solutions) to reduce time-to-value for clients

Act as executive advisor to enterprise clients, engaging C-level stakeholders to assess maturity and define AI transformation roadmaps

Lead discovery workshops, ROI analysis, and business case development for AI and automation initiatives

Oversee ServiceNow AI delivery capabilities including Now Assist, Virtual Agent, Predictive Intelligence, ITOM AIOps, and generative AI integrations

Establish governance, KPIs, and quality standards for AI-enhanced ITSM delivery across client environments

Build and lead multidisciplinary teams of AI architects, ServiceNow experts, and ITSM consultants

Develop partnerships within the ServiceNow ecosystem and evaluate complementary AI and AIOps technologies

Represent the practice externally as a thought leader in AI-driven IT operations transformation

Requirements

This role requires extensive leadership experience in IT services, with deep expertise in AI, ServiceNow, and enterprise ITSM environments.

10+ years of experience in IT services, including 5+ years in senior leadership roles within MSPs, systems integrators, or consulting firms

Proven track record of building or scaling ITSM, ServiceNow, or AI-focused service practices

Strong hands-on experience with ServiceNow platforms such as ITSM, ITOM, Virtual Agent, or Now Assist at an architectural or delivery leadership level

Deep knowledge of ITIL v4 frameworks and best practices in service management

Experience applying AI, machine learning, or automation within enterprise IT operations environments

Strong P&L ownership experience, including revenue, margin, and operational performance accountability

Demonstrated ability to engage and influence C-level executives and enterprise stakeholders

Strong understanding of enterprise architecture, IT operations, and service delivery governance

Excellent communication skills, with the ability to translate technical concepts into business outcomes

Ability to thrive in fast-paced, ambiguous, and high-growth environments while managing multiple priorities

Benefits

Competitive annual base salary with performance-based incentives (role-dependent range provided by employer)

Comprehensive benefits package including health, wellness, and retirement planning options

Remote-first flexibility within Canada

Paid time off and country-specific statutory holidays

Equity opportunities for eligible roles

Learning and development support, including certifications and training programs

Exposure to global enterprise clients and cutting-edge AI transformation programs

Opportunity to lead and shape a high-growth AI services practice with significant strategic impact

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

VP, AI Services

Job Description - VP, AI Services

Accountabilities

Requirements

Benefits

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