Retail Representative

Retail Representative Float - Edmonton (West-End)

Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Apply today!

Job Details:

Location: Based out of Edmonton North Depot - 17718 114 Avenue NW, but may be required to cover other freestanding locations

Working Hours: Monday to Saturday, varying shifts. 27.5 hours per week

Wage: $26.36 per hour

Description

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person  Up-selling and cross selling Corporate Products and Services 


• Handling customer complaints and inquiries Problem Solving   


• Working to resolve problem shipments  


• Working to resolve equipment and technology challenges 


• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service  


• Relationship Building  


• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners 


• Building a positive relationship with customers 


• Building a positive relationship with key contacts – Vendors, building tenants, etc.  


• Technology   Assisting customers with shipping details and account challenges 


• Loading, scanning, logging and calling resolution freight 


• Cash reconciliation including deposits, key control  


• Communication   

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing  Listening to customers and key partners  Communicating to customers and key partners in a positive manner  


• Personal Responsibility and Accountability   


• Compliance to all Corporate Polices and Procedures (including uniforms)


•  Adhering to all Safety Standards 


• Being on time/attendance 


• Living the Purolator Values 


•  Representing the Purolator Values to Customers and key partners and, other duties as assigned by management   


• Key Areas of Focus   


• Customer service orientation  Ability to problem solve 


• Excellent in relationship building  Experience and adaptation to using technology 


• Excellent communication skills 


• Takes personal responsibility and accountability for actions and situations


• 3-12 Months Customer Service Experience preferred


• 3-12 Months Retail Experience preferred


• 3-12 Months using technology/ POS system Experience preferred


• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)


• Written communication; and listening skills          


• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset         


• Experience working in an environment with safety standards an asset"