RMA Administrator

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

The RMA Administrator is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process for PARCS hardware components. This role supports a high volume of inbound requests and ensures accurate, timely processing of hardware returns, repairs, and replacements.

Acting as a key link between customers, Product Support, Field Service, and Logistics, the RMA Administrator ensures efficient resolution of hardware issues while maintaining strong system accuracy, documentation, and customer communication.

Essential Responsibilities: 

•  Receive, review, and process RMA requests through Support case notifications (e.g., Salesforce)


•  Validate warranty status, purchase history, and eligibility for return in accordance with company policies


•  Create and manage RMA records, including issuance of RMA numbers and documentation


•  Coordinate shipment of replacement parts and manage return logistics


•  Track RMA lifecycle in Support Case systems ensuring accurate updates and closure


•  Partner with service teams to inspect, test, and disposition returned hardware


•  Maintain detailed documentation including serial numbers and failure outcomes


•  Collaborate with internal teams to identify recurring issues


•  Monitor RMA queues and ensure SLA adherence

Qualifications:

• 1–3 years experience in RMA processing, purchasing, logistics, or hardware support


• Experience with hardware or manufacturing environments


• Strong attention to detail and time management


• Excellent communication skills


• Experience with ERP systems ( Oracle Fusion) and Salesforce


• Intermediate Excel skills


• Experience working with vendors and purchase orders