RSP Voc Case Coordinator Bilingual (French/English)

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

About the role

Location: Work from home anywhere in Canada

The Rehabilitation Service Professional - Vocational Case Coordinator (RSP Voc CC) is responsible for the receipt of new TSA and EECA referrals and the triage process. The RSP Voc CC utilizes strong administrative and organizational skills to manage multiple responsibilities and tasks while maintaining accuracy in their work. The RSP Voc CC works effectively and in a collaborative manner with multiple stakeholders including, Rehabilitation Service Professionals – Vocational, Rehabilitation Service Specialists, and the Rehabilitation Service Professional team.

What you’ll do

• Work collaboratively with RSP Voc to expedite Participant consent forms and RSP consult
• Accurate completion of RSP Voc Triage Assignment Process to assign TSA and EECA referrals and maintain communication with RSSs and RSP Vocs during the triage stage of the referral
• Manage timely and appropriate assignment to RSP Voc to optimize the utilization of this resource and balance caseloads
• Accurate and complete achievement in tracking referral assignment, and addressing referral inquiries from RSSs for TSAs
• Improve operational efficiency by providing support to RSP Vocs in relation to mailing consent forms and faxing/following up on consults sent to treatment providers/RSPs
• Complete the initial RSP Voc Triage Assignment Process, identifies the appropriate RSP Voc, demonstrating the ability to problem solve and collaborate with team members to achieve this target
• Review the TSA and EECA referral details
• Liaise with RSP Voc TM on referrals as needed
• Conduct the triage RSP Voc Assignment Process
• Accurately complete and/or updates referral assignment and consult follow-ups into Case Management software
• Maintain awareness of RSP Voc team and their associated caseloads to efficiently assign referrals
• Communicate any identified concerns or program needs to RSP Vocs and RSP Voc TL/RSP Voc TM
• Actively participate in working groups, projects or initiatives to support continuous improvement in the program
• Support the team and the RSP Voc TM to track program statistics

What you bring

• Minimum post-secondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area

• One (1)+ year(s) experience in an administrative role

• Ability to multi-task and prioritize to achieve program service standards

• High level of confidentiality and awareness of privacy requirements

• Strong digital literacy including MS Office, MS Teams, SharePoint

• Employment conditional on obtaining Federal Level Security Clearance Reliability Status

Preferred Criteria 

• Bilingual (French/English)

• Understanding of medical terminology

For complete job requirements, see the full Job Description here.

What we offer

• Work from home and earn a competitive starting salary of $52,020 annually
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Flexible hours and part time opportunities
• Generous time-off policies that promote work/life balance
• Do work that makes a difference!

ICRSVPFIELD

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.