Senior Client Insights Analyst

The Team

The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting. This includes developing dashboards and data visualizations for stakeholders across the firm. Reporting to the Senior Manager of Client Insights, this role is part of the broader Client Insights & Client Matter Intake function and can be based in any Canadian office.

You will be focusing on: 

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations
• Conduct periodic and ad hoc client portfolio and matter performance analyses
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting
• Support the development of best practices for client insights
• Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability
• Research and manipulate client insights data to assess key metrics and trends
• Ensure accuracy across various data sources
• Contribute to process improvement initiatives, including tool implementation and report development
• Prepare and distribute monthly client insights reports for stakeholders
• Prioritize tasks and resolve issues efficiently
• Engage with external clients when needed
• Support price benchmarking initiatives
• Assist with special projects as required

What you bring to the role:

• Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science)
• 3 to 5 years of experience in a similar role
• Strong interpersonal, communication, analytical, and data management skills
• Familiarity with change management and process improvement
• Client service-oriented mindset
• Ability to build relationships internally and externally
• Highly organized and able to manage multiple tasks in a fast-paced environment
• Effective research and problem-solving skills
• Ability to work independently using sound judgment
• Results-driven with the ability to meet tight deadlines
• Proficiency in MS Excel, SAP, and/or Business Objects
• Knowledge of data visualization tools (Tableau and Power BI)
• Bilingual in French and English is an asset

Why join our team:

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.