Senior Client Success Manager, Enterprise - Internal Only

In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

You’ll partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations with a solutions-oriented approach, and uphold SLAs and documentation standards. You’ll collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements when possible. Throughout, you’ll continuously grow your AI, product, and process expertise, apply what you learn in practice, and share best practices to elevate team and client outcomes.

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
• Facilitate C‑suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
• Champion product and tracking adoption to improve attribution, insights, and decision-making.
• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience
• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
• Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
• Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
• Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
• Uses data, trends, and client insights to identify product adoption and growth opportunities.
• Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.

• An employee must not be on an active *formal performance improvement plan (PIP), or have an active warning on their file at the time of application.
• Employees must have been in their current position for a minimum of 6 months.
  • Changes in Job Profile due to reorganization/team restructure or a level up/auto promotion (ex. Account Executive to Senior Account Executive) do not affect time in role.

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(*Comscore, Total Visits, March 2026)

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.

Tier 2 - Canada 67,000 - 101,000 CAD per year

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This job is for an existing vacancy.

Reference ID: 2026-47614