This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Commercial Client Lifecycle Fraud Strategy based in Canada.
This role offers a high-impact opportunity to shape and strengthen fraud controls across the commercial banking client lifecycle, with a focus on onboarding, enrollment, and ongoing account integrity. You will operate at the intersection of fraud strategy, analytics, and transformation, helping modernize how fraud is detected and prevented across multiple banking channels. Working closely with cross-functional teams, you will influence decisions that balance risk appetite, client experience, operational efficiency, and financial loss mitigation. The environment is fast-paced and highly collaborative, with strong exposure to senior stakeholders and enterprise-level initiatives. You will play a key role in advancing digital trust through behavioral insights, authentication modernization, and cross-channel fraud detection. This is a leadership-oriented individual contributor role where strategic thinking meets hands-on execution in a complex financial services setting.
Accountabilities:
In this role, you will help design, execute, and optimize fraud strategies across the commercial client lifecycle, ensuring strong controls and data-driven decision-making across all onboarding and channel activities.
- Support the development and execution of fraud strategies across commercial onboarding, product enrollment, and client lifecycle processes.
- Design and enhance fraud controls to detect and prevent fraudulent enrollments, account abuse, and eligibility risks across channels.
- Analyze fraud patterns, onboarding behaviors, and operational data to identify emerging risks and optimization opportunities.
- Support mitigation strategies addressing first-party fraud, synthetic identities, mule activity, and lifecycle abuse.
- Partner with fraud, payments, product, risk, operations, and technology teams to enable integrated fraud detection and response capabilities.
- Support implementation of fraud technologies, analytics platforms, and modernization initiatives across the enterprise.
- Prepare executive-level reporting, fraud insights, and performance dashboards on risk trends and loss mitigation outcomes.
- Coordinate vendor engagement, including proof-of-concepts, solution assessments, and ongoing performance management.
- Contribute to business cases for technology investments and operational enhancements using data-driven insights.
- Monitor fraud KPIs and ensure alignment between risk appetite, business priorities, and control effectiveness.
Requirements
We are looking for a seasoned fraud or risk professional with strong commercial banking expertise, analytical depth, and the ability to operate in complex, cross-functional environments.
- 5+ years of experience in fraud management, financial crime, onboarding/KYC, or commercial banking risk.
- Strong understanding of commercial client lifecycle processes, including onboarding, account opening, and product enrollment workflows.
- Proven experience designing and managing fraud controls, investigations, or risk analytics programs.
- Strong analytical capability with advanced Excel skills for reporting, modeling, and trend analysis.
- Experience working with fraud typologies such as synthetic identity, first-party fraud, and account abuse.
- Ability to translate data insights into actionable fraud strategies and executive-level recommendations.
- Strong communication and stakeholder management skills, including experience influencing senior leaders.
- Experience working in fast-paced transformation or enterprise change environments.
- Familiarity with tools such as SQL, Python, BI platforms, or fraud analytics systems is a strong plus.
- Exposure to authentication technologies, behavioral analytics, or AI-driven fraud detection is an advantage.
- Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.
Benefits
- Comprehensive total rewards and compensation program
- Competitive health, dental, and wellness benefits
- Retirement savings and pension support
- Opportunities for career growth and internal mobility
- Exposure to large-scale enterprise transformation initiatives
- Flexible work arrangements depending on role requirements
- Inclusive, collaborative, and values-driven workplace culture
- Professional development and leadership support programs.
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