Senior Manager, Operational Excellence

Location: 3520 Laird Road, Mississauga, ON, L5L 5Z7

Schedule: Monday to Friday - 9:00 AM to 5:00 PM - may vary based on business needs - fully on-site

S'more about the team

We are seeking a highly skilled and versatile Senior Manager, Operational Excellence to join our newest brand: Factor (factormeals.ca), a healthy, ready-to-heat meal delivery service. You will lead the Operational Excellence team for Factor Canada focusing on the development and implementation of a standard operating model as we scale our manufacturing operations nationally.  Reporting to the Associate Director, Special Operations you will work across all functions and teams within our business such as supply chain, production, culinary, quality, ops tech, etc. You will lead several projects at the same time, support core operations as needed, and proactively propose new projects and opportunities.

Lettuce share what this role will be responsible for:

• Drive end-to-end value stream mapping, engage with the workforce, and collaborate with functional leaders to define a Continuous Improvement Program; own the management, prioritization and delivery of continuous improvement initiatives focusing on improving Safety, Quality, Productivity, On-time Delivery, and Team member engagement; Scope includes all site-operations functions: Cooking, Plating, Fulfillment, and Warehouse


• Lead the Factor Canada Operational Excellence team, focusing on the development and implementation of standard processes, tools and equipment; Continuous Improvement program management - leveraging DMAIC and change management best practices; and Operational knowledge management, training, and development


• Partner with the Global Stakeholders to define business and use cases for material management and production tools, systems, equipment and/or automation enhancements (collectively defined as CAPEX); Collaborate with Global Product Stakeholders and Local Stakeholders on the development, implementation and sustainment of CAPEX initiatives in Factor Canada production sites


• Create and maintain an engaging, collaborative, performance-focused work environment; promote a learning culture by facilitating knowledge sharing and training sessions and developing continuous improvement capability across the organization


• Develop and deliver communication and change management plans to internal and external stakeholders to identify and remove project implementation risks and roadblocks and effectively implement and sustain operational changes.


• All other duties, as assigned

Sound a-peeling? Here's what we're looking for: 

• 5+ years of project management experience in a Manufacturing and/or Supply Chain experience, targeted towards Continuous Improvement implementation


• Preferably with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field


• Strong understanding of OHS and Food Safety and its application in a warehouse and food manufacturing environment


• An authentic leader, who’s able to build strong relationships, clearly communicate and motivate, and drive accountability at all levels


• An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and delivers fast and well-rounded solutions to complex problems


• A strong analytical problem solver that identifies and simplifies complex issues and drives rapid, focused, and data-driven solutions


• Energy, enthusiasm, and a can-do attitude. Used to working in a high pressure, fast-paced, and constantly changing environment


• Drive and self-motivation. We seek a leader who competes to win and have the burning desire to make a meaningful difference in our business and the lives of our employees


• Strong understanding of manufacturing and warehouse systems and controls


• Professional certifications and/or licenses with Lean Six Sigma preferred


• Willingness to travel up to 10% of the time

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.


• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!


• RRSP Matching - Competitive RRSP matching program offered


• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 


• Family Benefits - A parental leave top-up program for expectant parents.


• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.


• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!


• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.


• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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