Senior Product Strategy Manager (CXAI)

As a Senior Product Strategy Manager, you will own the end-to-end delivery of strategic product initiatives, ensuring successful product activation, stakeholder alignment, and operational readiness.

• Lead the evaluation, onboarding, and activation of new vendor partnerships and internal tools, from initial scoping to post-launch optimization.


• Develop and manage product roadmaps across short- and long-term horizons, aligning priorities with commercial, operational, and strategic objectives.


• Drive cross-functional collaboration among business development, marketing, operations, finance, and product teams to ensure successful execution.


• Facilitate executive-level presentations, working sessions, and governance processes to maintain visibility and momentum on key initiatives.


• Partner with product marketing teams to create enablement materials, sales collateral, onboarding resources, and external communications.


• Collaborate with finance and commercial stakeholders to establish pricing structures, commission models, and revenue processes for new offerings.


• Identify pilot opportunities, define success metrics, and oversee deployment programs to validate product-market fit and operational readiness.


• Build and maintain product toolkits, playbooks, governance frameworks, and internal knowledge resources.


• Establish and manage centralized PMO intake processes and governance models for new products and partnership initiatives.


• Mentor and support product team members by promoting best practices in product thinking, stakeholder management, and structured delivery.

Requirements:

The ideal candidate brings extensive experience in product strategy, program management, and enterprise transformation, combined with exceptional communication and leadership skills.

• 8–12 years of experience in product management, program management, product operations, or related strategic roles within large enterprise environments.


• Proven experience leading centralized PMO functions, governance processes, and cross-functional product initiatives.


• Demonstrated success in launching products or activating strategic partnerships in complex organizational settings.


• Strong executive presence with the ability to influence and align senior leadership stakeholders.


• Experience collaborating across go-to-market, commercial, marketing, finance, and operations teams.


• Excellent organizational skills with the ability to manage multiple initiatives, dependencies, and priorities simultaneously.


• Strong written and verbal communication skills, with the ability to simplify complex concepts into actionable plans and compelling narratives.


• Background in enterprise SaaS, customer experience technologies, contact center solutions, or business process outsourcing environments is highly preferred.


• Experience with pilot programs, partner onboarding, or enterprise deployment initiatives is considered an asset.


• Familiarity with AI, automation technologies, workforce management platforms, or digital transformation initiatives is advantageous.


• Consulting or business transformation experience, along with exposure to revenue operations or channel programs, is a plus.

Benefits:

• Flexible remote work arrangement within Canada, with optional office collaboration opportunities.


• Opportunity to play a founding role in building and shaping a centralized Product Management Office.


• Exposure to high-impact AI and customer experience transformation initiatives at enterprise scale.


• Significant visibility and collaboration with senior leadership and cross-functional teams.


• Professional growth opportunities within a globally recognized digital and technology organization.


• Collaborative, innovative, and people-focused work environment.


• Access to large-scale transformation projects, strategic partnerships, and emerging technologies.


• Inclusive culture that values continuous learning, innovation, and career development.