Senior Strategy Manager, Base Management - Customer Journey, Enterprise and Public Business

Description

Our team and what we will accomplish together

We are the TELUS Enterprise and Public Sector Business Base Management team, dedicated to serving our growing Business customer segment. Our team is driven, goal-oriented, and highly engaged. Together, we shape, design, and deliver targeted analytics and tailored programs to drive profitable growth within our largest and most strategically vital customers from coast to coast.

In this high-visibility role, you'll lead the segment to new heights. You’ll drive value accretion, accelerate the customer implementation cycle, grow product intensity, and lift revenue yield while making every step of the customer's journey with TELUS smoother and more rewarding. If you're an independent, data-driven, entrepreneurial spirit who's curious about how AI can elevate the way we work, thrives in a collaborative and engaged team environment, and values ownership, outcomes, curiosity, iteration, and celebration, then this is the perfect opportunity for you!

Reporting to the Manager - Enterprise and Public Business Base Management, you will transform complex data into compelling narratives that shape strategic direction. You’ll lead Customer Journey programs through analytical rigor, and strategic thinking - driving wallet share growth, product intensity, and profitability across our Enterprise and Public Business segment.

What you will do:

• Improve the customer implementation cycle by identifying and removing friction across onboarding and provisioning — accelerating time-to-revenue and lifting revenue yield from new and existing services across the base


• Identify and execute opportunities to grow product intensity within the base, increasing the adoption and depth of TELUS solutions across each account


• Partner closely with product teams to interlock on new product launches and surface cross-sell and upsell opportunities, aligning the right solutions to the right customers at the right moment in their journey


• Make AI part of the routine — proactively identifying where AI and automation can elevate analytics, customer treatments, and journey optimization, and championing adoption across the team


• Coordinate cross-functional execution across product, sales, product marketing, account based marketing, and operations to deliver a seamless, consistent customer experience


• Tailor journey and base strategies to the distinct realities of Enterprise and Public Sector customers, navigating the procurement and compliance considerations unique to public business


• Track and identify evolving industry and market trends to support base insights and inform business decisions

Qualifications

What you bring:

• Data Analyst: You thrive on deep dives into massive datasets, build robust models to extract meaningful insights, and turn numbers into precision-based evidence that drives strategy forward


• Storyteller & Communicator: You excel at distilling complex information into simple, compelling narratives for diverse audiences


• Collaborator: You bridge the gap between complex technical outputs and your team’s collective goals, actively seeking insights built together with stakeholders


• Strategic Thinker: You see the bigger picture, proactively seek complementary data points, and condense complex information from multiple sources into integrated insights


• Organizer: You’re not fazed by needing to condense complex information from multiple stakeholders into a single clean, integrated source of truth, and you’re looking to take this skill to the next level


• Chameleon: Uncertainty and ad-hoc asks excite you rather than scare you; you’re at home in an ever-changing environment and relish being faced with dynamic new problems

Great-to-haves

• Proficiency in French (verbal and written)


• MBA or CPA is an asset, but not a requirement


• Prior telecommunications expertise


• B2B experience would be an asset