Senior Technical Specialist- Claims (ECH-ON)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

Reporting to the Manager, Claims, the Senior Technical Specialist Bodily Injury and Commercial General Liability is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims. The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Technical Specialist Bodily Injury and CGL ensures claims are properly investigated, evaluated, and resolved in a timely manner.  

What You Will Do 

• Provide oversight of external adjusters on outsourced claims


• Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity  


• Manage challenging coverage claims with tact and professionalism


• Conduct technical audits to monitor quality, activity, reserving and expenses


• Direct vendor partners as necessary 


• Provide high quality customer experience to all stakeholders  


• Collaborate effectively with peers/other departments   


• Present Large Losses to a Committee


• Remain up-to-date on industry trends and case law


• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences


• Occasional travel is required

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are 

• Post-secondary education or equivalent experience 


• CIP or working towards designation 


• Minimum of 7 years experience handling casualty/CGL claims required


• Strong organizational; decision making and problem solving skillset


• Excellent communication skills, both written and verbal


• Demonstrated negotiation skills


• Adaptability and willingness to learn 


• Ability to understand insurance contracts in various jurisdictions 


• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

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