Senior/Associate Director, Operations

Paladin Security is Hiring a Senior/Associate Director, Operations!

Location: Fort McMurray, AB
Branch: Central
Employment Type: Full-Time
Work Setting: On-Site
Salary: CA$120,000 - CA$140,000 per year

Overview

Paladin Security is seeking a strategic and people-focused Senior/Associate Director, Operations to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio.

As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction.

Responsibilities

People Leadership & Culture

• Lead, coach, and develop a diverse management team across office and field operations
• Champion Paladin's people-first culture and values
• Drive employee engagement, retention, and succession planning initiatives
• Conduct performance management and competency-based evaluations
• Support professional development and internal advancement opportunities
• Foster an inclusive, collaborative, and safety-focused workplace

Client Experience & Retention

• Maintain exceptional client satisfaction and service quality
• Build long-term relationships with key client stakeholders
• Serve as the senior escalation point for complex operational issues
• Conduct regular client meetings and site visits
• Identify opportunities to expand and strengthen client partnerships
• Support growth opportunities, contract renewals, and RFP initiatives

Strategic Leadership

• Develop and execute annual and long-term operational strategies
• Align regional objectives with corporate goals
• Implement innovative technologies and service improvements
• Translate strategic initiatives into measurable operational outcomes

Financial Performance & Accountability

• Manage portfolio profitability and operational budgets
• Oversee pricing, billing, and contract negotiations
• Monitor overtime, expenses, and financial performance metrics
• Support forecasting and annual budgeting processes
• Ensure compliance with financial controls and reporting standards

Program Excellence & Standardization

• Drive continuous improvement initiatives across operations
• Develop scalable best practices and standardized programs
• Implement and monitor key performance indicators (KPIs)
• Ensure compliance with Occupational Health & Safety (OHS) requirements
• Maintain effective incident reporting and escalation processes

Business Development & Market Growth

• Pursue new business opportunities and strategic partnerships
• Support proposal development, presentations, and RFP responses
• Represent Paladin within the security industry and local community
• Promote market growth and service expansion opportunities

Portfolio Operations & Governance

• Ensure compliance with contractual obligations and service standards
• Lead quality assurance and operational audit programs
• Oversee training, onboarding, and workforce planning initiatives
• Partner with HR and support departments to optimize staffing strategies
• Provide leadership during critical incidents and emergency situations

Must Have

• Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units
• Experience managing client relationships and executive-level stakeholders
• Strong financial acumen, including budgeting, forecasting, and profitability management
• Demonstrated ability to lead and develop management teams
• Experience driving operational excellence and continuous improvement initiatives
• Excellent communication, presentation, and relationship-building skills
• Valid driver's license and ability to travel throughout the region as required
• Ability to manage multiple priorities in a fast-paced environment

Nice to Have

• Experience within the security industry, facilities management, or a related service-based environment
• Experience supporting RFPs, contract negotiations, and business development initiatives
• Knowledge of Occupational Health & Safety regulations and compliance programs
• Post-secondary education in Business Administration, Operations Management, Leadership, or a related field

• Competitive salary package
• Comprehensive health and dental benefits
• Career advancement opportunities within a growing organization
• Leadership development and professional training programs
• Employee recognition and reward programs
• Supportive and collaborative leadership environment
• Opportunity to make a meaningful impact on organizational growth and success