Service Advisor

SERVICE ADVISOR - A New Type of Dealership Role

Top Advisors – Read This

If you're a high-performing Service Advisor and feel like your current dealership is limiting what you can earn or accomplish, this may be the opportunity you've been waiting for.

Northern Roads Auto Group is expanding, and Cardinal Kia is building one of the most advanced Kia service & parts facilities in Canada. This role is designed for people who want to earn more, do more, and grow faster.

Our state-of-the-art Cardinal Kia service facility will feature:

• 16 mechanical service bays


• Full on-site body shop


• High-volume drive-through service reception


• Hunter Quick Check inspection technology


• Advanced diagnostic tools and service technology


• Canada’s first EV Canopy with 12 charging stations
  

This facility is being designed to support high production, modern diagnostics, and advisor success.

Compensation: $65,000 – $105,000+ annually

Top performers with strong customer retention and sales ability can exceed this.

We are looking for professionals who:

• Take pride in delivering exceptional customer experiences


• Understand how to identify maintenance opportunities honestly


• Are comfortable selling both service and parts solutions


• Communicate effectively with technicians and customers


• Thrive in a fast-paced environment


• Want long-term career growth
  

Previous experience as a Service Advisor, or strong customer service / sales professional is welcomed.

We are also open to training the right high-energy candidate.

What you will do: 

• Greet customers and manage the full service experience from check-in to delivery


• Clearly communicate vehicle concerns and service recommendations


• Prepare accurate repair orders and ensure all details are documented properly


• Coordinate with technicians to ensure timely and efficient workflow


• Provide updates to customers throughout the repair process


• Review completed work and ensure accuracy before vehicle delivery


• Upsell recommended services in a transparent and professional manner


• Handle customer concerns with professionalism and problem-solving focus

Confidential conversations welcome. Apply today and take the next step in your career.

More About Us:

At Northern Roads Auto Group, we’ve proudly operated successful, family-owned automotive businesses for over 30 years in the heart of the Niagara Region. We’re passionate about growth, innovation, and delivering exceptional customer experiences.

As one of the first Kia dealers in Canada and a multi–Kia President’s Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Fort Erie Toyota (2025).

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact [email protected]. 

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.