Service Coordinator

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

We are seeking a detail-oriented and highly organized Service Coordinator to join our team on a temporary maternity leave coverage basis.

This is an entry-level, administration-heavy role suited for someone who thrives in a structured, process-driven environment. The role involves managing high volumes of documentation, working across multiple systems, and ensuring the accuracy and progression of service-related work orders.

While there is limited direct interaction with external customers, you will collaborate extensively with internal stakeholders across service, planning, and operations teams.

Location: Red Deer, AB
Position Type: Full-time, Temporary (Maternity Leave Coverage – approx. 12–18 months)
Schedule: Monday–Friday | 40 hours per week
Shift: Day shift (typically 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM, based on operational needs)

Job Description:

Key Responsibilities

Service Coordination & Administration

• Create and manage Maintenance Customer Orders (MCOs) and work orders
• Review and verify service cases for accuracy, completeness, and alignment with scope, budget, and timelines
• Maintain strong document control and ensure compliance with internal processes and service standards
• Track and report on job progress from initiation through to completion and invoicing

Process & Workflow Support

• Maintain real-time updates across systems (e.g., Salesforce, M3, and internal service tools)
• Support repair execution by coordinating documentation, approvals, and scheduling activities
• Identify risks, discrepancies, or gaps and escalate appropriately
• Assist with warranty, billing, and goodwill processes

Internal Collaboration

• Work closely with planners, supervisors, and internal teams to ensure workflow accuracy and efficiency
• Participate in internal meetings (pre-, mid-, and post-job) and track action items
• Support scheduling activities and communicate potential risks to timelines, budgets, or commitments

Job Closure & Billing

• Ensure all required documentation is complete and accurate prior to invoicing
• Follow up on outstanding items (labour, reports, third-party invoices, etc.) within defined timelines
• Assist in preparing work orders for closure and billing

What You Bring

Skills & Abilities

• Exceptional attention to detail and accuracy
• Strong computer skills and comfort working in multiple systems (data-entry heavy role)
• Excellent organizational and time management skills
• Ability to manage repetitive, process-driven tasks with consistency
• Strong communication skills for collaborating with internal stakeholders

Experience & Education

• Post-secondary education in administration, business, or a related field is an asset
• 2–4 years of experience in administrative, coordination, or support roles
  (entry-level candidates with strong technical aptitude and attention to detail will also be considered)
• Experience in service, construction, equipment, oil & gas, or similar industries is an asset

Assets

• Familiarity with work order management, billing, or warranty processes
• Experience using CRM or ERP systems (e.g., Salesforce)
• Basic mechanical or technical aptitude

What Success Looks Like

• High accuracy in documentation and system updates
• Timely progression and closure of work orders
• Strong collaboration with internal teams
• Consistent adherence to processes and service standards

Why Join Us?

• Valuable experience in service operations and coordination
• Collaborative, team-oriented environment
• Opportunity to build strong administrative, systems, and process management skills

If you are highly organized, detail-driven, and comfortable working in a fast-paced, paperwork-heavy environment, we encourage you to apply.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.