Service Manager

We are currently seeking a Service Manager to lead our service team and help drive operational excellence, customer satisfaction, and business performance. This opportunity is ideal for someone with a strong background in the trucking, heavy equipment, or automotive industry who enjoys leading people, developing talent, and building high-performing teams. If you're passionate about delivering exceptional service, improving shop performance, and creating a safe and productive work environment, we'd like to hear from you.

#LI-MG1

Why is this a Great Career Opportunity?

• Lead a skilled team in one of Atlantic Canada's largest heavy-duty truck and trailer service operations.

• Opportunity to make a direct impact on customer satisfaction, shop performance, safety, and business results.

• Work with industry-leading products, including Freightliner and Western Star.

• Play a key role in developing technicians and building a high-performing service team.

• Join a company that values continuous improvement, operational excellence, and employee development.

• Access long-term career growth opportunities within the J.D. Irving, Limited group of companies.

• Leading the day-to-day operations of the service department to ensure work is completed safely, efficiently, and to a high standard of quality.

• Managing shop productivity, scheduling, labour utilization, and workflow to maximize efficiency and customer satisfaction. 

• Supporting the hire process for the service team. Coaching, developing, and supporting technicians and shop leaders while fostering a positive and engaged team environment. 

• Building strong relationships with customers by ensuring quality repairs, addressing concerns, and delivering excellent service

• Monitoring department performance, identifying opportunities for improvement, and supporting the achievement of financial and operational goals

• Promoting a strong safety culture and maintaining a clean, organized, and professional work environment. 

• Leadership experience in a service, maintenance, trucking, automotive, or related environment. 

• Strong mechanical aptitude and an understanding of service operations. 

• Proven ability to lead, coach, and motivate a team while holding high standards for performance and accountability. 

• Excellent organizational, problem-solving, and decision-making skills. 

• Strong customer service and relationship-building abilities. 

• Post-secondary education, trade certification, industry experience, or an equivalent combination of education and experience.