Service Resolution Facilitator

Posting Closes: July 10, 2026 at 5:00pm

About Us:

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest. 

We are fully accredited by Accreditation Canada and are proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Why Join our Team:

Competitive Compensation and Benefits:  Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff.  We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities:  Our wide range of services and supports allows for varied opportunities for career growth.  Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning.  A formal succession planning process is key to our internal leadership recruitment.

Values that include:  Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive. 

Commitment to Health and Safety:  We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve. 

The Opportunity:

We are recruiting for a Service Resolution/Service Solutions Facilitator (Children’s Mental Health & Developmental Services and Adult Developmental Services)

• This is a regular full-time position (35 hours per week Monday to Friday 9am to 5pm with some flexibility to meet service needs) based at 737 Woolwich St, Guelph with travel as required.

Reporting to the Children's Services Manager, the Service Resolution/Service Solutions Facilitator is responsible for leading a collaborative process with multi sector partners to resolve complex individual/family situations with extraordinary needs across Wellington and Dufferin counties.  This position serves children in the mental health and developmental services sectors, and adults in the developmental services system.  The Service Resolution/Service Solutions Facilitator works with members of the Wellington Dufferin Service Resolution/Service Solutions Steering Committee to resolve individual/family complex situations, manage specialized funding, as well as identifying themes and trends in the service system.  The Service Resolution/Service Solutions Facilitator participates in various planning initiatives to enhance the system locally, as well as within Central West Region.  The Service Resolution/Service Solutions Facilitator demonstrates strong skills in facilitation, collaborative care planning, financial management, relationship building, negotiating, understanding of complex clinical situations, communications and systemic thinking and practice.

The incumbent requires:

• Masters level degree in psychology, social work or relevant health or social sciences field


• A minimum of 3 years related experience


• Demonstrated success in the application of community-based services, and an understanding of the challenges and importance of collaborative service ventures


• Experience facilitating case conferences


• Knowledge of children's and adult developmental service systems, including Developmental Services Ontario (DSO)


• Comprehensive knowledge of regional and catchment area service systems


• Demonstrated understanding and sensitivity to social and cultural diversity


• Highly developed organizational, communication and problem solving skills


• Understanding of budget formulation and basic financial management an asset


• Proficiency with MS Office, Outlook and various database software


• Valid driver’s license and reliable transportation

Qualified applicants are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements. We will be communicating with successful candidates via email so please check your inbox and junk/spam folder near the posting closing date. 

CLASSIFICATION AND RATE OF PAY:  Level 8 (Non-Union) - $46.37 TO $56.33 per hour

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

*We do not use AI in our screening process.