Service Supervisor

The Service Supervisor plays a vital role in the safe, efficient, and economical operation of the branch. This role oversees a mechanical team responsible for maintaining and repairing equipment in the shop. This is an exciting time to join our Kamloops branch. Be part of our growth! If you thrive in a collaborative, safety-focused environment and are driven to lead with purpose, we want to hear from you.

Location: Kamloops, BC
Salary: $105,000-$115,000 annually, plus safety incentive and overtime eligibility
Work Arrangement: Primarily branch-based with occasional customer site visits
Schedule: 5x2 (M-F) with overtime

What You’ll Do

• Lead a team of Heavy Equipment Technicians and Apprentices, promoting SMS Equipment’s safety-focused culture.


• Oversee maintenance and repairs on Komatsu and other OEM equipment, ensuring quality and timely completion.


• Assign work, coordinate scheduling, monitor and manage WIP, ensure alignment with warranty submissions, and utilize resources efficiently.


• Guide and support tradespeople with repair procedures, technical challenges, and daily tasks.


• Promote and maintain a strong safety culture by delivering training, conducting audits, and ensuring compliance with policies and regulations.


• Prepare and review service quotes, work orders, and technical documentation to support smooth operations.


• Manage customer repair expectations, communications and timelines effectively.


• Support employee growth and development through coaching, performance evaluations, and ongoing feedback.

What You Bring

The ideal candidate will bring a minimum of 5 years’ experience in a supervisory capacity, ideally in a large shop environment. Other qualifications include:

• Journeyperson certification in a relevant trade (e.g., Heavy Equipment Technician, Millwright) is preferred.


• Strong technical knowledge of heavy duty equipment.


• Solid understanding of OH&S legislation, safety standards and inspection practices.


• Highly organized, performance-focused, and passionate about leading teams.


• Proficiency with the Microsoft Office suite (including Excel) and familiarity with Gantt charts.


• Valid Class G/5 driver’s license.

This position is classified as a Frontline Leader in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise) and leadership competencies (people leadership, managing through change and uncertainty, and influence).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks. 

Pre-Employment

This position is safety sensitive. Candidates may be required to complete:

• Pre-employment medical questionnaire


• Drug and alcohol test


• 5-year commercial driver’s abstract


• Ticket verification (if applicable)

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired. 

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We’re committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.