Service Support Assistant, Lockers and Parking Services

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Internal NAIT Employees

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

The Locker and Parking Services teams are looking for a Services Support Assistant who has excellent interpersonal and organizational skills, and a passion for exemplary service. This role is an integral support for the department’s team, and is expected to represent NAIT in a positive, professional manner. If you take pride in your work and can see yourself as our new team member, then we welcome your application!

Key Responsibilities:

• First point of contact for Locker rentals and Parking Services with in-person, phone, and email inquiries.
• Assists staff, students and departments with all aspects of locker reservations including but not limited to: online locker rental system support, payments, changes, terms and conditions, special requests, lock combination retrieval, and maintenance tracking.
• Maintains inventory of locks and lockers, including physical location and attributes of lockers, locker maps, locker groups, pricing, fees, configuration, lock rotations and locker clearances.
• Assists customers with the purchase and/or refund of a locker rental, parking permit and bike parking permits via in-person, online and phone.
• Supports processing of visitor parking requests
• Supports programming and assigning access to underground parking locations
• Provides help and information with online parking permit systems, pay machines, parking policies and procedures, parking fees and lot locations, wayfinding, and bike lockers.
• Assists with audits, waitlists and internal billing.
• Troubleshoots minor hardware/software issues and escalates concerns to the appropriate individual, as required.
• Listens and responds to issues and concerns brought forth by members of the NAIT community, ensuring full customer satisfaction.

Skills & Abilities

• Excellent skills in customer service, verbal, and written communication, working with diverse populations, and teamwork.
• Confident working independently, while supporting and contributing to team goals and objectives.
• The ability to learn and follow established department guidelines and procedures; exercise discretion, maintain confidentiality and professionalism.
• Must have the ability to de-escalate challenging situations with customers, maintaining a calm and professional demeanor
• Strong attention to detail, while often working under tight timelines.
• Must have the ability to learn new software and technologies and possess strong skills related to word processing and spreadsheet use.
• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts
• Working knowledge of standard office equipment
• Ability to lift up to 11 kg (25 lbs.)

Qualifications

• High School Diploma or equivalent
• Some related experience is required
• Demonstrated success providing outstanding customer service for 3 to 5 years is preferred
• Previous experience working in a post-secondary institution would be an asset

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Administrative Support III

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package.

NAIT is committed to a transparent, fair, and human-centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any assistance or accommodations, please connect with us at [email protected].

Please submit a resume and cover letter to be considered for this opportunity.