Showroom Supervisor

Bartle and Gibson Showroom Supervisor

Do you enjoying assisting customers, both appointments and walk-ins? Do you provide fantastic customer service and sell with integrity?

Do you enjoy working with clients, pre and post installation to ensure exceptional customer experience resulting in raving fans and referrals?

Are you a natural leader who enjoys taking lead to improve the work environment?

If you answered yes to any of these questions, then Bartle & Gibson Showrooms is the right career fit for you!

As a BGS Supervisor, you lead by communicating the business objectives of Bartle and Gibson to your Showroom team. The Showroom Supervisor is responsible for leading the department by providing high quality workmanship and service that ensures customer satisfaction. As the Showroom Supervisor you will report directly to the Regional Manager and ensure that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution, and profitability. Applications for this role will be accepted until September 4th, 2026. 

DUTIES AND RESPONSIBILITIES

• Develop, maintain, and strengthen relationships with a wide range of suppliers and customers


• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.


• Leads by example and consistently delivers an excellent customer experience.


• Assist in resolving any customer/team member concerns or conflicts in a courteous, professional, and respectful manner


• Provide product information including availability, accurate pricing quotations and follow-up on quotes, orders and delivery information


• Authorize and ensure the validity of customer returns, exchanges, check authorizations, voids, and discretion discounts


• Hold team members accountable for providing an excellent customer experience and recognizes those who excel in it.


• Assign work to Showroom team members according to availability, skills, and developmental needs


• Assist in effective planning and scheduling to ensure department is appropriately staffed.


• Provide professional development to Showroom employees, offer timely and constructive performance feedback; provide guidance and opportunities that enhance employee career growth


• Ensure that all products are coded in inventory, bin located, with current pricing displayed


• Ensure discontinued items are transferred to clearance; prepare for annual year-end inventory count


• Understand and enforce compliance with all company policies and procedures


• Maintain confidentiality of all matters


• Other duties as required

SKILLS AND COMPETENCIES

• Outgoing, positive attitude and strong leadership skills


• Very organized with high attention to detail


• Quick responsiveness and problem-solving skills


• Excellent communication skills (verbal and written)


• Ability to work in a fast-paced environment with high pressure for results


• Ability to meet strategic goals and objectives with little supervision


• Ability to develop and maintain mutually beneficial relationships with suppliers, customers, and coworkers


• Enable to initiate and embrace change, coaching skills, and desire to train others


• Time management skills

EXPERIENCE AND EDUCATION

• Minimum Grade 12 education required


• Candidates should possess a minimum of two years’ sales experience


• Prior Plumbing Sales and Management experience is strongly preferred


• Strong computer skills with the ability to quickly learn new systems


• Understand the basics of design and interior decorating

WHY WORK FOR US

• Company paid benefits


• Employee and Family Assistance Program (EFAP)


• Profit sharing


• RRSP match


• Paid sick days


• Career growth


• #GIVEBACK Program – Volunteer Day


• Personal Milestone Recognition Program


• Safety shoe reimbursement


• Perkopolis Partnership


• Employee Referral Bonus Program


• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

Final candidates will be required to undergo an assessment and security screening, including a criminal record check.  Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

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