Strategic Client Executive - Healthcare

The Strategic Client Executive is a strategic account management role that will have significant interaction with C-suite and Sr. VP level executives within assigned account base. This role works with clients to build account strategy aligned with industry strategy working directly with Service Delivery and Industry Services Consultants. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, will further specialize to drive growth of our services and solutions.

Job Duties and Responsibilities

• Cultivate and expand client relationships with C-suite and Sr. VP level executives.


• Gain sound understanding of clients’ business challenges and goals by conducting effective client engagements.


• Lead business planning process in partnership with the client with a specific focus on account level planning.


• Build 12-18 month roadmap at account level aligned with industry roadmap.


• Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of services.


• Proactively engages and aligns additional sales, operations, and SME resources aligned to client initiatives. 


• Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry 


• Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers. 


• Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.   


• Ability to communicate effectively with senior level decision makers across all areas of the client’s business to gain a clear understanding of infrastructure and business requirements in enterprise environments 


• Brings thought leadership to client engagements and uses collaboration to build trust, confidence and influence.


• Clearly articulates Ricoh’s position in the industry and value to the client.


• Builds relationships inside the organization and manages the day to day sales activities.


• Strives to understand and manage the customer's approval process through sponsors.


• Meet or exceed revenue and gross profit expectations. 


• Leverages CRM to enter/track all sales data and activities daily.


• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• Bachelor degree or equivalent experience in related field. 


• 15+ years account management experience. 


• Experience working with executive level leaders in F1000 companies.   


• Experience growing services.

Knowledge, Skills, and Abilities

• Demonstrated success with using collaboration to build influence. 


• Brings thought leadership to customer engagement.


• Outstanding verbal and written communication skills.


• Ability to be proactive, provide creative ideas and solutions.


• Proven ability to develop, nurture and maintain professional relationships with relevant stakeholders.


• Stays current with Ricoh offerings.


• Sound understanding of the solution design process. 


• Strong analytical skills and good working knowledge of MS suite of business applications, CRM Software, LinkedIn and Proficient in Microsoft Office.

Working Conditions, Mental and Physical Demands

• Customer‑facing role with regular in‑person engagement, including customer meetings, conferences, and other on‑site client engagements.


• Frequent contact with both internal and external customers and having the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure.  Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate.  Communicate clear and concise expectations, goals and provide feedback on results. 


• Requires a valid driver's license and reliable transportation required (and auto insurance coverage 


• per Ricoh's policy)


• Travel required (approx. 50%) including overnight travel.